CRM Executive
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Job Summary
Why this role is important to us
Our Customer Engagement team plays an important role in helping customers understand and improve their financial wellbeing. As a CRM Executive youll help bring this to life by delivering personalised communications that show customers how Experian is on their side.
Work that matters What youll be doing
- Create customercentric CRM campaigns using insight data and analysis
- Develop messaging and creative across multiple customer journeys and channels
- Manage campaigns endtoend from planning and execution through to reporting and optimisation
- Manage daytoday CRM activity focused on engaging and retaining existing customers
- Collaborate with agencies and our teams to ensure campaigns meet brand content and compliance standards
Qualifications :
What youll need to bring to the role
- Experience in CRM and campaign management including building creative messaging and segmentation
- Handson experience using CRM platforms such as Oracle Salesforce ExactTarget or Marketing Suite
- Experience working across direct channels including Email SMS Push Notifications and Direct Mail
More about you
- Customerfocused and with experience creating relevant engaging experiences
- Work with complex data and turning insight into action
- Organised and comfortable managing multiple priorities at pace
- A collaborator who enjoys working across crossfunctional teams
- An excellent communicator amending style for different audiences
Additional Information :
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus plan
- Core benefits include pension bupa healthcare sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal Grade EB9/E
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
