Customer Success Manager
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
#GetThereFirst
Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality financial manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits training opportunities personal skills development and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front fueled by a desire to achieve test new boundaries and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands we take ownership obsess over our promises anticipate our customers needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
*This is a full-time onsite role in Tampa Florida.
About the Role
At Digital Hands we deliver cybersecurity services that help customers achieve measurable business outcomes. Were seeking a Customer Success Manager (CSM) to support customer adoption retention renewals and service expansion across a portfolio of clients.
In this role youll work closely with Operations and Sales to ensure customers are realizing value from their services while identifying opportunities to renew and expand their relationship with Digital Hands.
About You
- Youre customerfocused and growthminded with an interest in renewals and addon sales
- You have a solid foundation in cybersecurity or IT services
- Youre organized detailoriented and comfortable managing multiple priorities
- You collaborate well across Sales Engineering and Operations
- Youre confident participating in commercial and valuebased customer conversations
What Youll Do
- Support the Customer Lifecycle
Manage a portfolio of customers through onboarding ongoing service delivery renewals and service expansions. - Coordinate Customer Onboarding & Enhancements
Support the ontime activation of customer services including implementations and enhancements by coordinating with internal delivery teams. - Support Renewals & Expansions
Execute contract renewals and assist with service expansion opportunities including coordinating pricing documentation and internal approvals. - Identify Growth Opportunities Recognize opportunities to expand customer relationships through additional services optimizations or solution enhancements aligned with customer needs.
- Lead Customer Communication & Reporting
Contribute to customer reporting periodic business reviews and satisfaction surveys to support valuebased conversations. - Support Risk Awareness & Continuous Improvement
Assist in identifying delivery risks gathering information and contributing to process improvements that enhance Customer Success outcomes. - Participate in PreSales for Existing Customers
Support presales opportunity reviews for expansion opportunities to gain familiarity with proposed solutions and delivery requirements.
What You Bring
- Bachelors degree or equivalent experience in Cybersecurity IT or a related field
- 35 years of experience in Customer Success Account Management or a technical customerfacing role
- Experience in a Managed Services or Managed Security Services (MSSP) environment preferred
- Understanding of the asaservice delivery model
- Strong communication organization and problemsolving skills
Core Skills & Attributes
- Customerfirst mindset with attention to detail
- Strong timemanagement and prioritization skills
- Ability to work independently and collaboratively
- High integrity adaptability and sound judgment
Digital Hands is dedicated to a diverse and inclusive workplace and culture and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please contact us at .
Digital Hands participates in the U.S. Governments E-Verify program to determine employment compliance with the federal government all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify please visit link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers regulators and application developers to more easily access and analyze data.
By submitting your application you agree that Digital Hands may collect use and process your information which may include personal information and sensitive personal information in connection with Digital Hands recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process including your rights under the California Privacy Rights Act (CPRA) click here to view ourPrivacy Notice.
Required Experience:
Manager
About Company
As a new kind of MSSP, Digital Hands is how organizations are getting ahead of bad guys in a world where compliance alone is no guarantee of protection.
