Director, Policy, Operational Support & Integration

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

The Director Policy Operational Support & Integration is a leadership role within the Pension Policy function at CAAT responsible for ensuring that Plan rules are interpreted governed and operationalized in a manner that is consistent compliant and scalable across CAAT.

Reporting to the Vice President Pension Policy this role establishes clear policy direction decision frameworks and governance practices that enable the consistent application of Plan Text and legislative requirements across complex and evolving scenarios. You will play a critical role in safeguarding the integrity of Plan administration by aligning policy guidance with organizational risk tolerance regulatory requirements and administrative capabilities while supporting the delivery of long-term strategic priorities.

This is a highly cross-functional leadership role partnering with senior stakeholders to ensure policy intent is effectively translated into operational delivery particularly in the context of employer onboarding plan integrations and ongoing administration within a multi-employer defined benefit environment.

As The Newest Member of Our Team Youll:

• Provide strategic leadership to the Policy Integration and Operational Support teams establishing priorities governance discipline and operating standards that enable consistent high-quality and risk-informed outcomes

• Lead policy oversight for employer onboarding and integration activities including plan mergers and complex transitions ensuring compliance scalability and operational feasibility

• Guide policy support for both strategic initiatives and business-as-usual operations including system enhancements automation and process modernization efforts

• Deliver clear timely and practical policy interpretation to support pension administration and complex operational decision-making

• Translate policy intent into sustainable administrative practices by partnering closely with operational and functional leaders across the organization

• Identify assess and proactively manage regulatory operational and integration-related risks providing clear recommendations and escalation as needed

• Collaborate with senior leaders across Member Services Employer Services Legal Finance Technology Communications and Pension Solutions to ensure coordinated planning and execution

• Strengthen governance and institutional knowledge by promoting clear documentation structured decision-making and continuous improvement in policy workflows

• Oversee policy input into member and employer communications ensuring clarity accuracy and alignment with legislative and Plan requirements

• Assess the impact of legislative regulatory and case law developments on pension administration and support effective enterprise-wide change management

• Build and lead a high-performing team fostering a culture of accountability collaboration and continuous learning

• Contribute as a senior leader within Pension Policy driving alignment across policy streams and supporting broader organizational objectives

To Succeed You Bring:

• 8-10 years of progressive experience in pension policy benefit administration or related field within a complex regulated environment including people leadership experience

• Post-secondary education in business finance law actuarial science public policy or a related discipline complimented by a pension designation (e.g. CEBS PPAC) or equivalent in experience

• Deep expertise in registered pension plans including demonstrated ability to interpret and apply pension legislation Plan Text and governing documentation in complex or non-standard scenarios

• Proven experience supporting employer onboarding plan mergers or large-scale pension changes within a defined or multi-employer environment

• Strong leadership capability with a track record of building developing and leading high-performing teams through periods of growth transformation or modernization

• Demonstrated ability to establish strategic direction operational plans and performance metrics that drive continuous improvement

• Exceptional stakeholder management skills with the ability to influence senior leaders and communicate complex technical concepts with clarity and credibility

• Experience working cross-functionally to design and implement solutions that balance compliance operational feasibility and service excellence

• Strong analytical and judgement capabilities with the ability to assess risk navigate ambiguity and make sound defensible decisions

• A structured and pragmatic approach to problem-solving with the ability to create clarity and alignment in a fast-paced evolving environment

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.

• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.

• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

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Diversity Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.

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