Regional Director, Patient Experience (Oklahoma)
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Job Location:
Oklahoma City, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Its more than a career its a calling.
OK-SSM Health St. Anthony Hospital - Oklahoma CityWorker Type:
RegularJob Highlights:
Named 150 Top Places to Work in Healthcare 2025 - Beckers Healthcare
Named One of the Worlds Happiest Workplace 2025 WorkL
Named One of Americas Best In-State Employers 2025 - Forbes
Named One of Americas Greatest Workplaces for Women 2025 Newsweek
Named One of Americas Greatest Workplaces for Culture Belonging & Community 2026 Newsweek
SSM Health is a Catholic not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organizations 40000 team members and more than 13900 providers are committed to providing exceptional health care services and revealing Gods healing presence to everyone they serve.
With care delivery sites in Illinois Missouri Oklahoma and Wisconsin SSM Health includes 23 hospitals more than 300 physician offices and other outpatient and virtual care services 12 post-acute facilities comprehensive home care and hospice services a pharmacy benefit company a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.
Please note that this is a hybrid role that is based in Oklahoma City.
To request additional information confidentially submit your interest or nominate a fellow colleague please contact:
Jon Dirksen
Executive Talent Partner
#LI-Hybrid
Job Summary:
Directs the region and systematic approach for organizational improvement to transform the experience for patients/customers. Collaborates with leaders across to deploy initiatives and monitor outcomes. Directs all aspects of customer feedback including relationships with survey vendors consistent data management processes and tools. Ensures meaningful information is provided to key regional partners based on evidence-based improvements inside and outside of health care while serving as the Subject Matter Expert for Centers for Medicare & Medicaid Services (CMS) regulations.Job Responsibilities and Requirements:
Primary Responsibilities
- Directs and drives region implementation execution and hardwiring of tactics and evidence-based practices to improve physicians staff leaders and patient/family experiences.
- Serves as a key region resource to management staff and providers to improve organizational engagement leadership and partnership with region steering committees to drive patient experience initiatives and ensure organizational alignment.
- Provides professional coaching including competency validation and consultation to influence leadership physicians direct care providers and other stakeholders to deliver excellent patient experiences.
- Collaborates with leadership to identify and mitigate barriers as identified through patient experience qualitative and quantitative data. Participates in the development of programs and services that address specific aspects of the patient experience within his/her assigned area of responsibility.
- Collaborates with region CNO ministry CNO and other region/ministry executive leadership providing insight and input to the Patient Family Advisory Committee to enhance patient/family engagement in organizational decisions that affect the quality of care and patient experience.
- Influences accountability through the dissemination of reports with focused action plans and the validation of competency related to caregivers and staff behaviors.
- Analyzes internal and external customer satisfaction metrics and other performance analytics to track and monitor performance trends identifies opportunities for improvement and develops and implements recommended action plans including competency validation to improve the patient experience.
- Serves as an influential expert and role model on patient experience/engagement fundamentals and the SSM Health Mission Vision and Values.
- Prepares and presents reports and presentations to stakeholders and leadership related to projects initiatives and progress in achieving goals.
- Works in a constant state of alertness and safe manner.
- Performs other duties as assigned.
Education
- Bachelors degree
Experience
- Seven years experience with five years in healthcare or consumer experience leadership
Department:
Patient ExperienceWork Shift:
Day Shift (United States of America)Scheduled Weekly Hours:
40Benefits:
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options:our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned unpaid base pay(fees may apply)before payday.
Upfront Tuition Coverage:we provide upfront tuition coverage through FlexPath Funded for eligible team members.
SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race color religion national origin age disability sex sexual orientation gender identity pregnancy veteran status or any other characteristic protected by applicable law. Click here to learn more.
Required Experience:
Director
Key Skills
About Company
SSM Health is a Catholic, not-for-profit health system providing high-quality, compassionate, and personalized care to communities across Illinois, Missouri, Oklahoma, and Wisconsin.
