OnSite Specialist Northwest Indiana

Position summary:

Utilizes a wide array of knowledge technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

Essential duties & responsibilities: (detailed description)

Provides clinical surgical support by managing all relevant equipment.

Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.

Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

Works with surgeons O.R. personnel central processing biomedical and all other related personnel.

Maintains knowledge base of equipment and disposable products through Stryker education training programs.

Provide physicians and OR personnel with information on new and current products.

Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.

Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.

Accurately records and reports all surgical procedure information.

Adheres to all Stryker and medical facility policies standards and procedures.

Analyze and resolve both routine and non-routine product issues expediently using independent judgment.

Maintain professional appearance work ethic and attitude required by Stryker and the medical facility. Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Provide support/coverage on all shifts at your assigned account as well as provide support/coverage at other account in and outside your region; other shifts might include on-call overnight and weekends; other accounts might require overnight travel.

• Note: Assigned shifts may change without notice based on account/business needs this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

Education & special trainings:

Bachelors Degree Associates Degree or equivalent certifications preferred.

Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal

Qualifications & experience:

Operating Room experience and demonstrated knowledge of anatomy surgical procedures and techniques preferred.

Basic computer skills including Microsoft Office strong verbal and written communication interpersonal and organizational skills are essential.

The ability to quickly efficiently and effectively troubleshoot issues in the moment in demanding high stress situations.

The ability to provide support/coverage not only at your assigned account during your assigned shift but also on other shifts that need additional support.

• Note: Assigned shifts may change without notice based on account/business needs this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) The ability to provide on-call services as required by the hospital/account which may include overnight and weekends. If the account contract includes on-call services you must be within 45 minutes driving distance from the account.

The ability to provide support/coverage at other accounts in other regions which may include overnight travel.

Physical & mental requirements:

Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

Ability to remain standing and/or walking for an extended period of time.

Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.

Must be able to observe and correct minute inconsistencies (e.g. in the printed word product appearance etc.).

Excellent analytical skills.

Excellent interpersonal skills.

Excellent equipment problem-solving skills.

Excellent time management skills with ability to use independent judgment and critical thinking effectively.

Must be able to explain and generate detailed guidelines and procedures.

Scope of Work Summary (Sterile Processing Department SPD):

Responsible for reprocessing and managing surgical instrumentation per IFU HSPA/AAMI standards and hospital policy.

Works alongside SPD staff to ensure timely compliant reprocessing of Stryker and hospital-owned instruments.

Core Responsibilities:

Decontaminate and assemble rigid scopes cameras light cords and power instrumentation.

Perform in-line function testing (leak sharpness insulation or power checks).

Wrap and containerize sets for sterilization per IFU.

Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.

Facilitate repairs replacements and instrument tracking per hospital protocols.

Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Certifications:

CRCST required within 6 months of hire (per Stryker and state legislation).

Ongoing annual continuing education required.

Scope of Work Summary (Case Cart & Inventory Management):

Supports daily surgical readiness by managing instrumentation soft supplies and case cart staging for scheduled and add-

on cases. Works closely with SPD OR coordinators and service line leaders to ensure procedural efficiency.

Core Responsibilities:

Pick and stage surgical case carts using surgeon preference cards.

Document missing instruments and coordinate replenishment.

Ensure all supplies and instruments are available prior to procedure start.

Manage postoperative put-backs restocking and inventory accuracy.

Track and communicate rapid turnover and trauma case needs.

Support da Vinci or other specialized inventory processes including RMA and par-level monitoring.

Qualifications:

Familiarity with surgical supply chain or SPD workflows.

Strong organizational and communication skills.

Preferred Qualifications
Bachelors or Associates degree or equivalent certifications.
1 year of experience in customer service technical assistance clinical support
supporting sterile workflow operations or operating room environments.
Knowledge of anatomy surgical procedures and instrumentation.
HSPA/CRCST certification (required within 6 months for Sterile Processing roles;
renewed annually).

Required Qualifications
High School Diploma or equivalent.
0 years of related work experience.
Ability to work rotating schedules including on-call overnight and weekend shifts andmaintain readiness to arrive within 45 minutes when on call.
Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand walk bendstoop and use fine motor skills for extended periods.
Visual acuity (corrected) color vision mobility and dexterity to identify and correctsmall inconsistencies in equipment or documentation.
Strong analytical problem-solving and time-management skills with the ability to makeindependent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications (e.g. Microsoft Office) and strong
interpersonal verbal written and organizational skills.
Ability to travel and provide coverage at other accounts as needed including occasionalovernight travel.