Help Desk III (Hybrid)

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Help Desk -III (Hybrid)

Location: Madison WI

Duration: 03 Months

Job Description:

Duties will include a primary support function associated with service desk functionality and will have key responsibilities associated with development of support and training materials to be used to provide direct training to staff both one-on-one situations and in group environments.

Direct support of customers over the phone will be a primary function of this role as well as hands on support for the Client staff and partners being required of this contractor as they resolve daily user issues covering a wide range of application support tasks. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible and collaborating with internal and vendor technical support to resolve or document technical solutions. Success in this role will require the ability to provide excellent customer service so that callers feel heard supported and walk away glad they contacted the service desk regardless of the outcome. This role will need to take the initiative to research available training and technical documentation and use the system to find answers and know when to pull in additional support in order to resolve issues in a timely manner.

Top Required Skills:

Experience supporting online case management applications
Experience with Jira Service Management software
Troubleshooting customer issues to find a timely resolution

Job Title: Help Desk -III (Hybrid) Location: Madison WI Duration: 03 Months Job Description: Duties will include a primary support function associated with service desk functionality and will have key responsibilities associated with development of support and training materials to be used to pro...