Subject Matter Expert (Application Support)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Join Capita Government Services and help deliver innovative technology solutions that support millions of people every day.
Were looking for an experienced Subject Matter Expert (Application Support) to play a pivotal role in supporting a suite of complex business critical applications that underpin essential operational services across our Government Services portfolio.
This is a hybrid role with flexibility on where you work but youll be required to travel to our Coventry office as and when business requires.
Job title:
Subject Matter Expert (Application Support)Job Description:
What were looking for:
Youll bring strong analytical thinking excellent problemsolving ability and a positive proactive approach. Youll be comfortable working with stakeholders at all levels and enjoy getting handson with complex technical issues.
Essential experience
- Minimum 4 years experience in an Application Support environment (supporting bespoke and COTS applications)
- Strong proven SQL skills (Microsoft/Oracle) at SME level
- Knowledge or exposure to Azure services such as Logic Apps Runbooks Dashboards and Kubernetes
- Solid 3rd line and application support background
Desirable experience
- Experience working in an ITIL environment
- Strong communication presentation and negotiation skills
- Familiarity with: Windows OS RHEL MSSQL PowerShell Azure KQL SFTP XML SOAP IBM MQ Rabbit MQ ElasticSearch Octopus Jasper Reports
What youll be doing:
As an SME within our specialist Applications team youll join a group of highly skilled experts who manage and support a range of bespoke and COTS applications. Reporting to the System Support Team Leader youll take ownership of application performance stability and continuous improvement across a fastpaced environment.
This role is perfect for someone who enjoys solving technical challenges driving improvement and collaborating with colleagues developers and suppliers to keep complex systems performing at their best.
What youll be doing
- Serve as the Subject Matter Expert for key applications and associated technologies.
- Provide secondline and specialist escalation support for the FrontLine and ASET teams when required.
- Drive continuous improvement by identifying opportunities to streamline processes eliminate manual tasks reduce costs reduce time and deliver effective Problem Management outcomes.
- Take ownership of applicationrelated issues working collaboratively with programme developers and external suppliers to ensure timely and robust resolution.
- Lead and coordinate technical reviews with suppliers ensuring quality accountability and alignment with operational needs.
- Lead and contribute to projects and change initiatives providing expert technical input throughout the lifecycle.
- Work closely with the Environment Manager to maintain environmental consistency and ensure applications remain aligned across all environments.
- Perform detailed system and data analysis to investigate diagnose and resolve reported application and data issues.
About Capita
Capita is an outsourcer helping clients across the public and private sectors run complex business processes more efficiently creating better consumer experiences.
Operating across 8 countries Capitas 34000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
Were a vital support service for our clients enabling the everyday interactions that we expect to run seamlessly to run seamlessly.
Check out our website for more information
Whats in it for you
- 23 days holiday (rising to 27) with the opportunity to buy extra leave
- company matched pension life assurance 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more
- volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
- opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
Unlock Your Potential with Capita
At Capita your career can take you wherever your ambition leads. Youll become part of a diverse network of talented forward-thinking professionals working across a wide range of disciplines and sectors. Were committed to your growth offering endless opportunities to expand your skills explore new paths and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first always Fearless innovation Achieve together Everyone is valued
What we hope youll do next:
Choose Apply now to fill out our short application so that we can find out more about you.
Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email and well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.
Location:
CoventryUnited KingdomTime Type:
Full timeContract Type:
Permanent
Key Skills
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
