Senior Business Support Officer

Kettering - UK

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

12 Month Contract With A local Authority

About the Role

We are seeking a Senior Business Support Officer to provide high-level operational and administrative support across two busy service teams within Adult Social Care: the Assistive Technology Team and the Occupational Therapy Team.

This is an excellent opportunity for a confident adaptable and people-focused administrator with supervisory experience to join a highly collaborative environment working closely with clinical staff managers and the public.

You will play a key role in ensuring the smooth running of operational processes internal communications and statutory service delivery.

Key Responsibilities

Oversee the workflow and task management of administrative staff across both teams.
Provide daily guidance support and supervision to the team.
Work closely with clinical leads and the Therapy Manager on operational priorities HR matters and team coordination.
Support recruitment processes sickness monitoring and audits.
Manage two public-facing inboxes ensuring timely and professional responses.
Support audits file searches and Subject Access Requests (SARs) in collaboration with the Business Team.
Arrange interpreters for home visits across North Northamptonshire.
Organise training sessions DSE assessments and feedback systems.
Produce a quarterly newsletter by collating relevant service information.
Use ERP systems casework systems and Microsoft Excel to produce accurate reports statistics and performance information.
Cross-reference data through existing reporting systems and support KPI monitoring.
Assist with the Disability Facilities Grant (DFG) process including ordering finance tracking and housing adaptations administration.
Create process maps and workflows to support continuous improvement initiatives.
Maintain effective working relationships with Customer Services the Web Team and internal stakeholders for referrals and queries.
Support responses to general enquiries and ensure excellent customer service delivery.
Assist with digital improvement initiatives.
Attend joint clinical home visits when required (driver essential).
Undertake general administrative duties to support the wider service.

Requirements

Easy-going approachable and adaptable yet able to take a confident approach to supervising a busy admin team.
Highly organised with the ability to prioritise a varied workload effectively.
Skilled in Microsoft Office data reporting and learning new systems quickly.
Comfortable working with clinical and operational teams in a fast-paced environment.
Proactive reliable and committed to providing a high-quality service.
Experienced in administration within a busy office setting (public sector or social care experience desirable).
A competent communicator who works well with both the public and professionals.
Able to attend home visits and travel as required.

Additional Information

Bi-Weekly Payments
37 Working Hours Per Week
Hybrid Working
Basic DBS Is Required

12 Month Contract With A local AuthorityAbout the RoleWe are seeking a Senior Business Support Officer to provide high-level operational and administrative support across two busy service teams within Adult Social Care: the Assistive Technology Team and the Occupational Therapy Team.This is an excel...

12 Month Contract With A local Authority

About the Role

You will play a key role in ensuring the smooth running of operational processes internal communications and statutory service delivery.

Key Responsibilities

Oversee the workflow and task management of administrative staff across both teams.
Provide daily guidance support and supervision to the team.
Work closely with clinical leads and the Therapy Manager on operational priorities HR matters and team coordination.
Support recruitment processes sickness monitoring and audits.
Manage two public-facing inboxes ensuring timely and professional responses.
Support audits file searches and Subject Access Requests (SARs) in collaboration with the Business Team.
Arrange interpreters for home visits across North Northamptonshire.
Organise training sessions DSE assessments and feedback systems.
Produce a quarterly newsletter by collating relevant service information.
Use ERP systems casework systems and Microsoft Excel to produce accurate reports statistics and performance information.
Cross-reference data through existing reporting systems and support KPI monitoring.
Assist with the Disability Facilities Grant (DFG) process including ordering finance tracking and housing adaptations administration.
Create process maps and workflows to support continuous improvement initiatives.
Maintain effective working relationships with Customer Services the Web Team and internal stakeholders for referrals and queries.
Support responses to general enquiries and ensure excellent customer service delivery.
Assist with digital improvement initiatives.
Attend joint clinical home visits when required (driver essential).
Undertake general administrative duties to support the wider service.

Requirements

Easy-going approachable and adaptable yet able to take a confident approach to supervising a busy admin team.
Highly organised with the ability to prioritise a varied workload effectively.
Skilled in Microsoft Office data reporting and learning new systems quickly.
Comfortable working with clinical and operational teams in a fast-paced environment.
Proactive reliable and committed to providing a high-quality service.
Experienced in administration within a busy office setting (public sector or social care experience desirable).
A competent communicator who works well with both the public and professionals.
Able to attend home visits and travel as required.