Broker Support Specialist

Adelaide - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Who is Plenti

Plenti is a fintech lender providing faster fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences Plenti is taking market share from incumbent players in the personal lending renewable energy and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people who can take ownership of their role to help the business thrive. With over 250 people based in Australia Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team as we go about building Australias best lender.

Plenti is a founder led business that launched in 2014 listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.

About the Role:

As a Broker Support Specialist youll be on the front line supporting our broker and installer partners as they guide customers through the loan acquisition journey. Youll be the trusted point of contact delivering fast accurate and empathetic support while representing Plenti with professionalism at every interaction.

Key Responsibilities:

Provide exceptional support to brokers and installers throughout the loan acquisition journey including application approval and settlement stages

Respond to inbound phone calls and email enquiries in a timely professional and solution-focused manner

Build strong trusted relationships with referring partners by understanding their needs and proactively assisting with enquiries

Troubleshoot issues by navigating internal systems and processes escalating where needed to ensure timely outcomes

Collaborate closely with internal teams including Sales Credit and Settlements to deliver a seamless partner experience

Maintain accurate records of all interactions ensuring compliance with regulatory requirements and Plenti policies

Continuously build your product and process knowledge to confidently handle a wide range of partner queries

Contribute to a positive collaborative team culture by sharing knowledge and supporting team initiatives

Identify trends or recurring issues and suggest improvements to enhance the overall referrer experience

About You:

13 years experience in a customer or partner support role ideally within financial services or a fast-paced service environment

Strong written and verbal communication skills with the ability to explain complex processes clearly and professionally

Confidence using CRM systems and digital tools (e.g. Salesforce Zendesk desirable but not essential)

Proven ability to manage multiple priorities while maintaining strong attention to detail

Awareness of regulatory obligations in customer-facing roles (training provided)

A proactive adaptable mindset with a genuine desire to learn and grow in a team-oriented environment

Whats life like at Plenti

Working at Plenti means joining a team that is high-performing diverse customer-focused and collaborative. Its a place where everyone can make it happen and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you then join to help us reshape Australias financial eco-system for the good.

In return you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events office snacks company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Who is PlentiPlenti is a fintech lender providing faster fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences Plenti is taking market share from incumbent players in the personal le...