Assistant Banquet Manager (Pre-Opening) Waldorf Astoria Kuala Lumpur
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What are we looking for
An Assistant Banquet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
Strong leadership skills with experience in banquet or large-scale event operations.
Ability to manage guest expectations and resolve concerns professionally.
High standards of grooming professionalism and attention to detail.
Strong financial awareness and ability to support cost control initiatives.
Knowledge of banquet service standards event coordination and food & beverage operations.
Excellent communication organisational and team development skills.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravelersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brand. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravelerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
Are you a hospitality professional with a passion for orchestrating seamless events and inspiring teams to deliver service excellence Join our prestigious 5star luxury hotel where elegance precision and attention to detail define every banquet experience. As Assistant Banquet Manager you will support the planning and execution of events ensuring flawless coordination and refined presentation. This is an opportunity to lead by example elevate banquet standards and create memorable occasions that delight our guests. Step into a role that embodies artistry precision and the prestige of worldclass hospitality.
What will I be doing
As the Assistant Banquet Manager you will be responsible for performing the following tasks to the highest standards:
Operations
Support the Banquet Director in planning organizing and supervising daily banquet operations.
Coordinate event setup requirements according to Banquet Event Orders (BEOs).
Ensure quality and timely service delivery of food and beverage during events.
Maintain strong operational presence during functions to engage with clients and guests.
Handle guest feedback complaints and special requests with professionalism and discretion.
Coordinate closely with culinary conference services and catering teams to ensure seamless event execution.
Ensure banquet areas are properly prepared clean and compliant with luxury service standards.
Leadership & Culture
Supervise train and motivate banquet team members to deliver exceptional service pre-event briefings to communicate function details service priorities and guest expectations.
Support recruitment coaching and performance development of banquet associates.
Foster teamwork engagement and a positive working environment.
Provide recognition and guidance to maintain high morale and productivity.
Administration
Assist in scheduling manpower including part-time staff based on business demand.
Maintain accurate operational records including billing event reports attendance and shift documentation.
Support implementation of SOPs training manuals and banquet service procedures.
Participate in site inspections resume meetings and operational planning sessions.
Financial & Cost Control
Support labor cost control through effective scheduling and resource allocation.
Monitor operating expenses purchasing decisions and inventory control.
Assist in tracking event profitability and revenue performance.
Promote upselling opportunities to enhance guest experience and financial results.
Ensure compliance with financial policies billing procedures and cost management initiatives.
Guest & Team Experience
Deliver anticipatory and personalized service aligned with Waldorf Astoria luxury standards.
Build strong relationships with event organizers group contacts and VIP guests.
Ensure special occasions and high-profile events are executed with attention to detail.
Support team wellbeing and contribute to a collaborative workplace culture.
Health & Safety
Ensure compliance with hygiene sanitation food safety and fire & life safety regulations.
Monitor banquet facilities and equipment condition and report maintenance needs.
Promote responsible alcohol service practices during events.
Support emergency response procedures and risk management protocols.
Communication & Collaboration
Maintain effective communication with all hotel departments to ensure seamless event delivery.
Attend operational meetings and coordinate closely with senior F&B leadership.
Work harmoniously and professionally with colleagues supervisors and clients.
Support off-site event coordination when required.
Other Duties
Support sustainability initiatives and cost-control practices.
Stay informed of industry trends and service innovations in banquet operations.
Contribute to pre-opening activities including training recruitment and operational setup.
Undertake additional responsibilities as assigned by management.
Required Experience:
Manager
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
