Long Term Care Case Manager
Baltimore, MD - USA
Job Summary
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Determines customer eligibility for Long Term Care and Community MAGI and Non-MAGI as well as Department policies and procedures with 90% accuracy.
- Maintains and monitors caseload in order to ensure timely services to customers in accordance with federal and State regulations and Department policies and procedures with 96% compliance.
- Interview/screen customers by analyzing verifications interpreting and applying program knowledge of federal and State regulations and policies and Department policies and procedures prior to issuing a Request for Information with 90% accuracy.
- Maintains a working knowledge of all federal and State regulations and policies Department policies and procedures and eligibility and data repository systems.
- Completes assignments timely 96% of the time.
- All Corrective Action Requests (CAR) will be completed by the due date with 90% accuracy.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: One year of experience performing administrative staff clerical clerical technical or secretarial work.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.
- Six months of experience processing eligibility for governmental assistance programs.
- Six months of experience using computer software such as Microsoft Word Excel Google Docs and Sheets.
- Six months of customer service experience with staff members agencies and the general public.
SPECIAL REQUIREMENTS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.
If you are in State service and are a promotional candidate your salary will be determined in accordance with the State of Maryland Guidelines.
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this position.
BENEFITS
As an employee of the State of Maryland you will have access to outstanding benefits including: health insurance dental and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:
FURTHER INSTRUCTIONS
Required Experience:
Manager