Director, Partner Management Strategy and Operations
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
About GreenSky
GreenSky LLC headquartered in Atlanta is a leading technology company Powering Commerce at the Point of Sale for a growing ecosystem of merchants consumers and banks. GreenSkys highly scalable proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers driving increased sales volume and accelerated cash flow. The GreenSky Program is operated on behalf of and financing is offered and made by federally insured federal or state chartered financial institutions which leverage GreenSkys technology to offer loans to primarily super-prime and prime consumers nationwide. Since GreenSkys inception nearly 6 million consumers have financed more than $50 billion of commerce using GreenSkys real time apply and buy technology.
Position: Director Partner Management Strategy and Operations
Location: Hybrid/Sandy Springs GA (3 days in the office/2 days remote)
About This Opportunity:
The Director BPO Operations & Vendor Management owns the operational and commercial management of BPO partners across multiple lines of business. This role is accountable for delivering the 2026 BPO roadmap including commercial/contract execution operational cadence transition and governance & controls while strengthening BPO partnership improving performance accountability and ensuring compliance readiness.
Duties & Responsibilities
- Lead new SOWs change orders and commercial definition workstreams with partners; ensure internal alignment and approvals.
- Coordinate cross-functional inputs (Legal Compliance Finance InfoSec IT Vendor Mgmt) to complete approvals and close contracting cycles.
- Own invoice validation reconciliation and approval workflows; enforce contract terms and billing guardrails.
- Partner with Finance/Procurement on budgets POs and invoicing controls.
- Drive partner compliance requirements legal reviews/approvals and ongoing training compliance.
- Manage obligations and partner licensing controls including evidence tracking
- Document RACI; transition day-to-day operating practices; define escalation paths from partner process owners ops leadership.
- Establish performance accountability mechanisms (scorecards QBR/MBR operating rhythm continuous improvement) and maintain partner governance cadence.
- Partner with WFM/HR to support hiring plans training/nesting readiness scheduling and capacity planning for BPO programs
- Support BPO recruiting efforts including interviews and staffing/backfill decisions to meet delivery timelines.
- Coordinate site certification IT setup connectivity testing and operational tech enablement needed for program launches.
- Drive resolution paths for operational tooling/integration dependencies (e.g. dialer/CRM workflows; UAT readiness with partners).
- Run top-leadership touchpoints with partners; build feedback loops; share best practices; drive partner-led innovation.
- Communicate crisply with internal stakeholders (Ops leadership Legal Compliance Finance IT Process Owners) and external partner leadership.
Required Skills/Qualifications
- 1015 years in operations leadership with meaningful time in BPO/contact center environments (customer service servicing collections fraud/credit ops payments ops etc.).
- 7 years directly managing outsourced vendor partnerships (commercials performance governance QBR/MBR cadence scorecards escalation paths).
- Proven ownership of SOWs / change orders / contracting workflows including coordinating approvals across Legal/Compliance/Finance/InfoSec/IT.
- Demonstrated experience with invoice validation/reconciliation PO controls and ensuring billing aligns to contract terms.
- Strong exposure to regulated operations / compliance (e.g. licensing consent-order-type obligations audit readiness access controls).
- Ability to lead cadence transitions: defining RACIs operational rituals performance accountability and cross-functional escalation structures.
- Working familiarity with WFM fundamentals (capacity models forecasting scheduling hiring/training/nesting readiness).
Preferred Skills:
- Experience partnering with large BPOs (e.g. Genpact/Infosys-type environments) and navigating multi-stakeholder governance.
- Experience in process improvement / continuous improvement frameworks to reduce cost and improve performance.
- Strong executive communication and negotiation skills (commercial definitions timeline alignment risk escalation).
Core Skills & Competencies:
- Vendor governance performance management and escalation leadership
- Contracting lifecycle: SOWs change orders commercial definitions
- Financial rigor: invoicing controls reconciliation PO discipline
- Compliance & risk management (audit-ready mindset; access controls; licensing/consent order obligations)
- Cross-functional program leadership (Legal Compliance IT Finance HR WFM)
Our compensation structure is designed to reflect the cost of labor across various U.S. geographic markets. The base salary for this role ranges from $115000 per year to $170000 per year. Compensation will be determined by several factors including relevant knowledge skills and experience. This role is also eligible to receive an annual bonus within a comprehensive total rewards package alongside a full suite of medical dental vision disability insurance life insurance 401k retirement benefits paid time off paid holidays and paid personal/sick time. For further details please visit anticipate that this position will remain open for at least 5 days and candidates are encouraged to apply through our internal or external career sites.
If you have any questions about this job posting please contact
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age color disability gender national origin race religion sexual orientation veteran status or any classification protected by federal state or local law.
For more information visit us on the web at .
Required Experience:
Director
Key Skills
About Company
The GreenSky Loan Program offers access to a fast, frictionless home improvement loan process. It enables contractors to offer a range of financing options for Customers, helping them achieve their ideal home improvements.
