Center Lead (STEM)

About Manabie:

• Manabie offers Total Education. It is our educational philosophy which not only focuses on building a strong academic foundation but also develops cognitive creative and emotional skills together with a consciousness of social and environmental issues.
• Total Education is supported by caring coaches a strong community of passionate individuals and engaging content to help our learners gain lifelong skills awareness and confidence.
• At Manabie we believe everyone has inner greatness that can be discovered by developing a love for learning igniting curiosity and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people societies and the natural world can thrive.

Responsibilities:

The Center Lead will be in charge of managing staff and day-to-day activities in the education center making sure the SOPs are implemented. As a data-driven company we expect the person in this role to be analytical and give logical feedback to improve operations in the education center.

1. Customer Service & Operations (50%)

* Partner & Service Management:

• Ensure smooth operations at partner centers enabling teachers to focus on teaching.
• Oversee contract signing and teacher onboarding.
• Develop scripts and workflows for consistent service quality.
• Monitor teacher performance and provide feedback

* Center Operations:

• Lead the center admin team and create a positive high-performing environment.
• Track attendance and tuition collection; resolve issues promptly.
• Host weekly check-ins with partners to review and improve operations.
• Manage staffing training and performance reviews.
• Align center practices with HQ standards and implement best practices

* Resource & Facility Management:

• Oversee scheduling and timesheets for admin security and cleaning teams.
• Coordinate with HR on payroll and staffing matters.
• Manage classroom allocation rental payments and operational budgeting.

* Class Operations:

• Manage class scheduling attendance tracking and absentee follow-up.
• Ensure accurate fee processing and oversee petty cash use.
• Handle student and parent communication related to class disruptions

2. Learning Quality & Center Leadership (20%)

• Train and guide staff to ensure effective student learning.
• Monitor student satisfaction and learning outcomes.
• Improve the centers academic environment and reputation for university prep.
• Define and track KPIs; analyze performance and report to HQ.
• Develop policies programs and processes to enhance curriculum and services.
• Lead staff development mentorship and retention initiatives

3. Growth & Strategic Development (30%)

• Support Business Development in partner acquisition meetings.
• Lead center-level recruitment strategies and referral programs.
• Plan and execute offline events to drive engagement.
• Manage social media presence to boost awareness.
• Build long-term strategies for center expansion and cross-center partnerships.
• Take ownership of sales targets and P&L management across centers.

Requirements:

• Must have a minimum of 3 years of experience in education center management customer service course/ program coordination or a similar position in the education industry.
• Bachelors degree in Business Administration Management or a related field (Masters preferred).
• Strong interpersonal skills with exceptional customer service communication and presentation abilities.
• Ability to multitask & manage stakeholders and lead a diverse team of staff effectively.
• Strong problem-solving and decision-making capabilities.
• Strong attention to detail and maintaining accuracy.
• Proficient with Microsoft Office/G-Suite spreadsheets and operational software/systems or related software.
• Works well under pressure and has good stress management.
• Attention to detail and integrity are a MUST.
• Professional working proficiency in English.

Benefits:

• Attractive salary package.
• Probation: 2 months (100% full-time salary).
• Health Insurance package from Bao Viet.
• 13-months and Performance Bonus.
• 14 days of Paid Leave Annually.

Working hours and places:

• WORKING HOURS: 48 hours/week; 1 fixed day off a week. Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job.
• WORKING PLACE: Ha Noi ( Remote for the first time during the time office setting must to available based on the schedule of the company/ manager).