Client Service Representative

Job Functions Duties Responsibilities and Position Qualifications:

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Proudly certified as a Great Place to Work we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Multi-tasking is your middle name. Youve got great typing skills a passion for solving problems and a way of explaining things that helps people feel valued. Youre also looking for great benefits the support of an all-star team and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

This opportunity is:

Location: Salem Oregon

Status: Full-time

Shift: 1st

Benefit Eligible

In this role you will:

• Researches troubleshoots and resolves laboratory issues to ensure client satisfaction.

• Answers inbound calls from clients and places outbound calls to clients in a professional and timely manner with the goal of increasing business client satisfaction and client retention.

• Communicates patient results clearly accurately and effectively to clients provided patient releases are obtained prior to the release of laboratory results in accordance with policy and procedure.

• Reviews send-out invoices and provide patient information to internal and external Reference Laboratories and/or provide billing in the laboratorys LIS system.

• Serves as a resource to referring clients regarding patient results distribution of pathology reports specimen collection and submission requirements testing requirements turn-around times test prices supply order forms and other laboratory policies and procedures.

• Acts as a dispatch service for laboratory couriers by calling for specimen pickups and distribution of laboratory supplies.

• Coordinates various aspects of client services quality assurance and compliance functions including documenting the client concerns and resolution on an incident report maintain incident logs and generating reports for management

• Interacts with the laboratory sales team and management to escalate client dissatisfaction or requests and expedite resolutions for workflow issues.

All you need is:

• High School Diploma or equivalent

• One year customer/client/patient experience.

• Exceptional communication skills

• Top notch typing proficiency (at least 35wpm) including 10-key

• Ability to thrive in a fast-paced environment

Bonus points if youve got:

• Associates degree.

• 1 year of experience in data entry.

• Knowledge of medical terminology.

Well give you:

• Appreciation for your work

• A feeling of satisfaction that youve helped people

• Opportunity to grow in your profession

• Free lab services for you and your dependents

• Work-life balance including Paid Time Off and Paid Holidays

• Competitive benefits including medical dental and vision insurance

• Help saving for retirement with a 401(k) plus a company match

• A sense of belonging were a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring promotions transfers discipline terminations wage and salary administration training and benefits.

Scheduled Weekly Hours:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.