Digital Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

IT IS YOUR TIME!
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture which seeks equity respects differences and believes in peoples potential this is the right place. We consider people with disability candidates and those with diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.

Important:

- Dont forget to include a resumé in English in your profile in Workday.

- Please check your application status directly in the Workday system as this is our primary method of communication. All updates regarding your application will be reflected there.

Job Introduction:

Manages processes and initiatives associated with Digital and dealer/customer related strategies to ensure dealers deliver superior customer experience and business growth.

Responsibilities
Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology.
Enables revenue growth by ensuring dealers continue to grow their connected assets population and e-commerce customer adoption.
Actively supports dealers by being a trusted advisor on Digital projects prioritization ensuring resources are allocated to execute accordingly.
Leads processes improvement on areas such as data management platform deployment and technology adoption to deliver the best customer experience.
Supports the development and manages implementation of internal/external adoption and communication strategies for new products technology platforms and applications.

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Basic requirements:

• Bachelors degree.

• Intermediate English.

Top candidates will have:

• Deep understanding of dealer operations challenges and strategic objectives.
  Ability to drive the implementation and sustained use of key digital initiatives and platforms.
  Skilled at consolidating team efforts to showcase business impact.
  Proactive in identifying and prioritizing key communications and tasks especially those from team members and leadership.

Additional Information:

• Up to 50% travel may be required.

Note: This position requires the candidate to work on-site five days a week (except when traveling for business purposes).

Some of the offered benefits*:
Medical plan
Dental plan
Medicines reimbursement
Wellhub
Psychological Legal Social and Finance Support Program
Private pension plan
Profit share
Christmas basket
Transportation
Life and personal insurance
Extended maternity and paternity leave
Employee resources group (Young Professional Women in Networking LAMBDA (LGBTQIA) Latin Group and Active in Sport

#LI

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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