TDY HR Officer Case Management Specialist

Rome - Italy

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

DEADLINE FOR APPLICATIONS

9 April 2026-23:59-GMT01:00 Central European Time (Rome)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive diverse and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: TDY HR Officer / Case Management Specialist

TYPE OF CONTRACT: Limited Fixed Term P3

UNIT/DIVISION: HRMTC / HR Division

DUTY STATION (City Country): Rome Italy

DURATION: 1 April 2026 30 September 2026 (possible extension to 31 December 2026)

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

In 2021 with the aim to make WFP the best possible place to workthe first WFP People Policy was approved. The new policy has set in motion key changes to ensure WFPsworkforce isengagedempowered and able to thrive.

As part of this renewed focus on people management WFPhasfurther strengthenedthe support provided to managers to ensurethe teams they lead are performing at their best.To do sothe Career Management Branch (HRMTC)within the HR division based in Rome ItalyestablishedtheCase ManagementHelpdeskthat providesexpertiseand guidancerelated to performancemanagement witha focus onprovidingpre-emptive and remedial underperformanceguidance.

This initiative presents a unique opportunityto play a key role in this supportiveapproachand be a key catalyst in transforming theguidancethat isprovided to improveindividual and teamperformance.The HR Officer/Case Management Specialist P3 will workunder the general supervision of thePerformance ManagementHeadin HRMTCandwill bea primary focal pointfor cases that are raised to the team.

Core activities will includeproviding advice and guidance to WFPcolleagues on effective performance management with a focus on preventing and addressing underperformance.The work willfrequentlyinvolve complex and sensitive cases within the organization.Additionally as WFP further strengthens its approach to performance management the incumbent will also play a key role in policy reviews and capacity development initiatives related to performance management.The role willhave a globalreach andprovidethe opportunity to interact with colleaguesfrom a wide range of functional areasand internal stakeholders.

ACCOUNTABILITIES/RESPONSIBILITIES:

MaintainCase ManagementHelpdesk

Based on best practicemaintainand adjust where necessaryStandard Operating Procedures (SOPs) for underperformance case managementwith a strong client-oriented focus. Work in this area would include case managementfor those staff completing a probationary period.

Maintainunderperformance metrics and dashboards to inform organizational progress

Ensureproper document management andinformationsharingfor effective and transparent collaboration with other interested parties

Managecommunicationsand awareness raising campaignsrelated totheworkof the Helpdesk

Address lessons learned and any issuesidentifiedfrompreviouscases to continuously improve existing processes

Provide pre-emptive and remedial underperformance guidance

Monitorstaffperformanceproactivelyidentifyunderperformanceissuesandprovide required support

In collaboration with the Performance ManagementHeadand other PM colleaguesadvisesenior management on complex performance management/probationcases.

Throughout case management processensureconsistenttimely andeffectiveserviceisprovided to clients

Review underperformance/probationrecords andotherdocumentation recommend management responses providing proposed courses of action to management or employee requests for unsatisfactory performance-related issues

Design and deliver activitiesfor colleagues globally (HR and managers)to build sustainable managerial capacity to effectively manage underperformance

Collaborateas necessarywith relevant stakeholderse.g.Legal Office HR StaffRelationsand HR Policy Teamsduring the case management process

Refreshunderperformancerelatedpoliciesand guidelines

Based on best practice consultations with relevant stakeholders and lesson learned contribute to the revision of therelevant performance management/probationpoliciesandguidelinesas necessary

Design and deliver underperformance capacity building activitiesrelated to policies and proceduresforHR colleagues managers and staff globally

Establish networkswith HR colleagues globallytofacilitatesupport provided and gather feedback

Assistwith other projects and initiatives within the team as

DELIVERABLES AT THE END OF THE CONTRACT:

Underperformance/probationcases managed effectively with responsive and high-quality service provided to all interested parties

Underperformance/probationguidelines revised and implemented

Capacitybuildingcampaignsdeliveredfor HR focal points/managers globally focusing onunderperformance management processes

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Advanced University Degree in Human Resources Management Business Management Industrial/Labour Relations Law Psychologyor related field or First University degree withadditionalyears of related work experience or trainings/courses.

Experience:

At least five years ofpostgraduateprogressively responsible experience in the fields of human resources managementHRoperationsand talent management.

Experience in performance management including underperformance

Experience in dealing with complex and sensitive cases andprovidingtailored advice

Experience in a United Nations system entity is desirable

Experiencein multi-cultural teams and organizations

Knowledge and Skills:

Proven ability to deal with highly confidential and sensitive cases with tactdiscretionand empathy

Excellentwritten and oral advocacy skills as well as analytical ability to provide support to management

Proven ability to draft concise and clear documents

Demonstrated ability to effectively partner with and advise colleagues at all levels including senior managers

Proven ability toadvisea range ofrelatively complexand intricate performance-related issues with a solution-oriented approach

Action-oriented and a demonstratedcapacity to deliver high quality work and meet demandingtimeframes

Creativity and innovation skills with a view to propose/implement improvements/new ways of working

Strong analytical skills and ability to independently conduct research process information prepare reports

Ability to work effectively as part of a team and toestablishand maintain effectiverespectfuland harmonious working relations with all individuals regardless of gender national and cultural background

Languages:

Fluency in oral and written English. Intermediate knowledge of another UN official language (ideally French or Spanish)isdesirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.
We strongly recommend that your Workday profile is accurate and complete and that all sections are filled in including your employment history academic qualifications language skills and UN grade (if applicable). Once your profile is completed please apply and submit your application.
If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.
Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.

Required Experience:

DEADLINE FOR APPLICATIONS9 April 2026-23:59-GMT01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethn...