Desktop Support Intern
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Job Location:
Queens, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The New York City Department of Correction (DOC) is an integral part of the Citys evolving criminal justice system participating in reform initiatives and strategies aimed to move the City towards a smaller jail systemwithout compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees visitors volunteers and people in our custody. Importantly safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7500 diverse professionals and knowledgeable experts.
DOC seeks to recruit a dedicated and detail-oriented Data Center Intern to support the Information Technology Division. As a Data Center Intern you will play a crucial role in the management of disaster recovery maintenance security and administration of our servers operating systems databases and network-attached storage. Your responsibilities will include overseeing the lifecycle of hardware and software from installation to troubleshooting maintenance and ultimate decommissioning.
The Information Technology Division is seeking a motivated Desktop Support Intern to join our dynamic this role you will assist with the configuration installation maintenance troubleshooting and repair of various devices including PCs printers laptops tablets and thin clients. You will have the opportunity to support Windows-based operating systems and applications including Microsoft Office Adobe products and McAfee security software.
Responsibilities:
- Configure and install desktop and laptop computers peripherals and software for end users.
- Provide maintenance and troubleshooting support for PCs printers laptops tablets and thin client devices.
- Assist with the installation and support of Windows-based operating systems and applications.
- Document solutions and technical issues in the departmental ticketing system ensuring clarity and accuracy.
- Communicate effectively with users to understand their technical issues and provide timely resolutions.
- Provide exceptional customer service while maintaining a professional demeanor in all interactions.
Qualifications:
- Currently pursuing a degree in Information Technology Computer Science or a related field.
- Familiarity with desktop support practices and principles.
- Basic understanding of Windows operating systems and applications.
- Strong problem-solving skills and analytical thinking.
- Excellent communication skills and a commitment to providing outstanding customer service.
- Ability to work independently and as part of a team in a fast-paced environment.
SUMMER COLLEGE INTERN - 10234
Qualifications :
As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program June - August each year.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Part-time
Key Skills
About Company
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but ... View more
