[PHILIPPINES] SFE Administrator & Commercial Support
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will do
1. System Administration & Configuration
- Manage user accounts profiles and permission sets within the OCE CRM.
- Assign users to territories and maintain territory hierarchies.
- Configure and update product hierarchies align products to territories and manage product messages.
- Set up and maintain sample management including permissions limits and audit trails.
- Administer Closed-Loop Marketing (CLM) content presentations and territory alignment.
2. Reporting & Compliance
- Ensure all configurations and user management actions comply with company SOPs and regulatory standards.
- Maintain documentation for system changes and user activities.
- Support audits and data integrity checks as required.
3. Cross-functional Collaboration
- Work closely with Commercial Excellence Sales IT and KAM teams to align with business needs.
- Provide training and support to end-users on OCE features and best practices as part of the on-boarding process.
Qualifications :
What you will bring to the role
1. Education:
- Bachelors degree in information technology Computer Science Business Administration or a related field.
2. Experience:
- 24 years in Salesforce administration or CRM management preferably in the pharmaceutical or healthcare industry.
- Understanding of the business domain and dynamics of Ophthalmology market
3. Technical Skills:
- Proficiency in Salesforce administration and configuration.
- Experience with user territory and product management in CRM systems.
- Familiarity with data governance compliance and audit processes.
- Understanding of CLM sample management and analytics modules within CRM.
4. Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication and training skills.
- Attention to detail and commitment to data integrity.
5. Preferred Skills:
- Advanced MS Excel skills is mandatory
- Experience with OCE or similar pharmaceutical CRM platforms.
- Knowledge of pharmaceutical sales processes and compliance requirements.
- Ability to manage multiple priorities in a fast-paced environment.
Additional Information :
Grow your career at Santen
A career at Santen is an opportunity to make a difference. We aspire to contribute to the realization of Happiness with Vision by providing eye health products and services to patients consumers and medical professionals around the world. Guided by our CORE PRINCIPLE Tenki ni sanyo suru Santen is engaged in the global research & development manufacturing and sales and marketing of pharmaceutical products in opthlamology. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes education and treatment. At Santen we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.
The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs role requirements and individual qualifications regardless of race color ethnicity national origin/ancestry religion sexual orientation gender gender identity/ expression age disability medical condition marital status veteran status or any other characteristic protected by law.
If you require any kind of accommodation during our recruitment process please let the recruiter from our team know.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a specialized company dedicated to ophthalmology, Santen carries out research, development, marketing, and sales of pharmaceuticals, over-the-counter products, and medical devices. Santen is the market leader for prescription ophthalmic pharmaceuticals in Japan and its products now ... View more
