Fraud Prevention Operations Manager

About Addi

We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.

We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.

About the Role

This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.

Whats the mission youll drive

Translate our financial entitys fraud prevention strategy into a predictable high-performing operation across IDV KYC and Investigations. You will ensure operational guardrails are met while building the teams processes and tools required to reach world-class maturity in fraud prevention.

What you will do

• Own the operational execution of the fraud strategy consistently meeting defined targets for loss percentages Account Takeover (ATO) rates False Positive Rates (FPR) and approval conversions.

• Implement and standardize governance documentation and rituals for fraud operations reaching advanced maturity in KPI management and process control.

• Stand up and stabilize the team structure (Supervisors Analysts QA) establishing clear roles cadences and development paths for a high-performing fraud unit.

• Lead the rollout and hypercare of new controls policies and tools ensuring seamless communication training and post-release monitoring.

• Provide structured operational insights to Product Risk and Engineering teams to continuously refine fraud strategy and system controls.

What were looking for

• Operational Leadership

  • Proven experience leading supervisors and large-scale operational teams within Fraud Risk or Compliance departments.

  • Hands-on experience with Identity Verification (IDV) Know Your Customer (KYC/KYP) and complex fraud investigations.

  • Deep understanding of the fraud landscape within the Colombian financial system and the associated regulatory constraints.

• Governance & KPI Management

  • Expert ability to implement standard management structures (Mission Outcomes Competencies) across various roles.

  • Mastery of operational routines and rituals to ensure KPIs and SLAs are consistently monitored and achieved.

  • Strong documentation skills ensuring all fraud processes are audited and standardized.

• Analytical & Quantitative Mindset

  • Ability to interpret complex fraud data and loss metrics to drive operational pivots.

  • Experience collaborating with Business Managers and Risk teams to translate strategic guardrails into daily team actions.

  • Focus on root-cause analysis to provide feedback that improves automated fraud controls.

• Change Management & Process Design

  • Demonstrated ability to plan and execute technical rollouts ensuring teams are trained and QA processes are in place before go-live.

  • Proactive mindset for identifying operational gaps and designing scalable tools to mitigate risk.

• Extreme Ownership & Bias for Action

  • Operates autonomously in high-complexity environments (new products evolving regulations).

  • Ability to balance long-term organizational building with the sense of urgency required for daily fraud mitigation.

• Resilience in handling frequent requirement changes as product and risk landscapes evolve.

  
  Why join us

• Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.

• Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner

• Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.

• Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.

• Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.

How the hiring process looks like

We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:

• Step 1: People Interview (30 min)
  A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.

• Step 2: Technical assessment (30 min)
  A session to assess your skills using SQL one of our team members will ask you to solve different exercises using your SQL experience

• Step 3: Initial Interview (45 min)
  A more in-depth conversation with the hiring manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.

• Step 4: Case Study (3-5 Days)
  You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.

• Step 5: Co-Founder Interview
  If theres a strong match youll have a final conversation with our Founder to align on expectations cultural fit and ensure mutual excitement. From there well move quickly to an offer and discuss next steps.

We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.

Required Experience:

Manager