Engagement Marketing Strategy Senior Associate
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Engagement marketing team is responsible for developing customer engagement strategies throughout the customer lifecycle. We are seeking to expand our team with a talented marketing associate who will help build customer engagement strategies to increase retention financial health and digital adoption while deepening customer relationships across the Consumer Bank and delighting our customers throughout their journey. This Senior Marketing Associate role will support the Youth and Family Banking customer segments with a focus on delivering advice convenience and security to our customers.
As an Engagement Marketing Strategy Senior Associate in Consumer Bank you will support the Youth and Family Banking customer segments with a focus on delivering advice convenience and security to our customers through engagement strategies designed to increase retention financial health and digital adoption. You will build impactful customer engagement strategies to drive retention.
Job responsibilities
- Works across the engagement team to help identify opportunities to improve the customer experience drive innovation and deliver business results for the Youth and Family Banking customer segments
- Support campaign strategy planning and implementation of Consumer Bank engagement marketing initiatives across the customer lifecycle
- Contribute to the engagement strategy utilizing omni-channel approaches inclusive of all channels: branch & banker digital email and owned/paid media channels
- Partner with Digital Marketing Product and Sales organizations with key focus on segment-specific needs
- Develop test and learn agenda by working across the cross-functional team
- Recommend solutions and testing plansto improve customer experience focused on removing customer pain points and roadblocks specific to the Youth and Family Banking customer segments
- Partner with Analytics team to build robust performance score card to continually evaluate and optimize program objectives and results
- Partner heavily with the Digital and Analytics Centers of Excellence in all aspects from opportunity identification through implementation
Required qualifications capabilities and skills:
- 4 year degree in Marketing Advertising Communications Digital/Technology or Business Management
- 4 years of marketing experience with proven track record in direct-to-consumer or digital marketing strategy innovation and customer experience
- Knowledge across all communication channels including web email SMS push notifications in-app messaging and paid/display media
- Financial services industry experience
- Develops strong partnerships; leads through collaboration; recognized as a team player
- Proven ability to take initiative influence others and achieve results
- Skilled and comfortable at working in a highly matrixed organization
- Strong analytical problem solving and planning skills
- Can manage multiple projects simultaneously within tight deadlines
- Comfortable with continuously changing priorities
- Excellent written and verbal presentation skills and proficiency in Microsoft PowerPoint and Excel
Preferred qualifications capabilities and skills:
- Is highly curious and never settles for good enough
- Is data driven and analytical while also being a creative thinker
- Is focused on how marketing drives quantifiable business results and customer focused
- Is vigorous in their management of details and financials and eager to roll up sleeves to set strategic direction
Loves testing learning and taking calculated risks and likes to build from ground up
- Is able to focus on the big picture considering impacts outside their given initiatives
- Has expertise across all communication channels including web mobile email and paid/display media
Required Experience:
Senior IC
Key Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
