The Senior Director of Enterprise Device Operations is responsible for the execution governance and operational excellence of enterprise wide device management. This leader oversees the deployment assignment lifecycle management and operational processes for all corporate devices across the environment. While they do not own the ServiceNow or Armis platforms they influence and partner closely with the platform owners to ensure the tools support device operations asset accuracy risk visibility and compliance. The role ensures that device operations are efficient secure scalable and aligned with enterprise technology and security standards.
Enterprise Device Operations Leadership
Lead enterprise-wide device deployment provisioning assignment lifecycle management and decommissioning processes.
Ensure all device operations adhere to established security compliance and asset management standards.
Drive maturity improvements across device tracking operational readiness compliance posture and fleet health.
Influence Across ServiceNow and Armis Teams
Collaborate with and influence the owners of ServiceNow and Armis to ensure these platforms meet operational requirements.
Provide guidance on CMDB structure asset taxonomy workflows integrations and reporting needed to support device operations.
Ensure Armis risk and inventory insights are actionable and integrated into operational processes.
Asset Deployment & Lifecycle Accountability
Own the processes for assigning maintaining upgrading and retiring assets across the organization.
Ensure accurate asset data and traceability through close partnership with the ServiceNow asset and CMDB teams.
Lead initiatives to improve the speed predictability and quality of device deployment and refresh programs.
Operational Excellence & Reporting
Define KPIs and operational dashboards across asset lifecycle management device compliance fleet health and inventory accuracy.
Drive automation and simplification of device operational workflows to reduce manual effort and improve quality.
Ensure end-to-end processes for device break/fix replacement and stockroom management operate efficiently.
Cross Functional Collaboration
Partner closely with Cybersecurity Infrastructure End-User Computing IT Operations Procurement and Finance teams.
Provide enterprise leadership on device posture asset control risk visibility and operational readiness.
Serve as the primary voice of device operations in governance forums planning cycles and audit activities.
Risk Compliance & Audit
Ensure device operations comply with internal controls regulatory requirements and security standards.
Partner with cybersecurity to rapidly address vulnerabilities and device-related risk.
Support audit activities related to asset tracking device hygiene and lifecycle documentation.
Bachelors degree in IT Cybersecurity Engineering or related field (Masters preferred).
10 years of experience in device operations asset management endpoint management or IT operations.
5 years leading teams or programs at a Director level or equivalent.
Strong understanding of enterprise device ecosystems (endpoints servers IoT/OT devices network devices).
Experience partnering with platform owners for ServiceNow (CMDB Asset ITOM) and Armis or similar asset intelligence tools.
Demonstrated ability to lead cross-functional initiatives and influence without direct authority.
Proven track record improving operational processes automation and data quality.
Strong communication leadership and stakeholder management skills.
Success Measures
Accurate enterprise-wide device visibility and traceability
Efficient predictable device deployment and refresh operations
Improved operational compliance and data quality
Reduced device-related vulnerabilities and audit findings
Strong cross-functional alignment with platform and security teams
Required Experience:
Exec
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown thro ... View more