Customer Relations Customer Liaison Consultant
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Job Location:
Edenvale - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Vacancy: Customer Care Centre Consultant:
Location: East Rand Johannesburg
We are seeking an experienced Customer Care Centre Consultant (also known as Customer Liaison Officer Customer Relations Consultant Client Services Consultant) a group in the motor industry. This role is ideal for someone with a bubbly extroverted personality who thrives on delivering exceptional service to customers.
Minimum Requirements
- 23 years customer service experience in the motor industry at dealership or Hub (essential)
- Grade 12 or equivalent; tertiary qualification (certificate/diploma/degree) advantageous
- Business-level Afrikaans (reading writing and speaking) non-negotiable
- Proficient in Microsoft Office CMS (Dealer management system)
- Strong communication and interpersonal skills able to handle high call volumes
- Polished confident and friendly personality with a proactive attitude
- Excellent negotiation problem-solving and customer engagement skills
Key Responsibilities
- Handle high volumes of inbound and outbound customer calls professionally
- Manage the complete customer care process including enquiries bookings complaints and aftersales support
- Provide solutions and alternatives to customers within required timeframes
- Liaise with specialists where specialized information is needed
- Cold calling and lead generation
- Maintain detailed records and escalate issues to relevant managers
- Provide required management reports
- Maintain exceptional telephone etiquette and professionalism at all times.
Remuneration: Competitive market-related package
