German-Speaking Contact Centre Agent – International Airline

Valletta - Malta

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: German-Speaking Contact Centre Agent International Airline

Location: Malta (On-Site)

Start Date: 20 April 2026

Schedule: MondayFriday between 09:0018:30 (8-hour shifts)

Eligibility: Local candidates currently based in Malta

About the Role

Join the customer service team of a leading international airline and help deliver a seamless travel experience for passengers around the world. As a German-speaking Contact Centre Agent you will be the first point of contact for customers assisting with flight-related inquiries reservations and travel support while ensuring an excellent customer experience.

Key Responsibilities

Provide professional customer support via phone email or chat
Assist passengers with flight bookings changes cancellations and general travel inquiries
Offer accurate information about airline services policies and travel requirements
Resolve customer issues efficiently while maintaining a high level of service quality
Accurately document interactions and update customer records in internal systems
Work collaboratively with team members to meet service and performance targets

Requirements

Native or near-native German (C2 level)
Strong English communication skills (C1 level)
Previous experience in customer service or contact centre environments is an advantage
Strong problem-solving and communication skills
Ability to multitask and remain professional in a fast-paced environment
Must currently reside in Malta (local candidates only)

Compensation

Call Centre Agent hourly rates:

Month 1: 5.60 per hour
Month 2: 8.10 per hour
After probation: 8.50 per hour
After 12 months: 8.75 per hour (performance-based)
After 18 months: 9.20 per hour (performance-based)

Additional Benefits

Performance Bonus: Up to 2000 per year (paid quarterly eligible after the 6month probation period)
Language Allowance: 250 per month (after completion of training)
Relocation Allowance: 2000 (paid after 1 month of employment)

If you are passionate about customer service fluent in German and English and looking to grow your career within the international aviation industry this opportunity in Malta could be the perfect fit.

Job Title: German-Speaking Contact Centre Agent International Airline Location: Malta (On-Site) Start Date: 20 April 2026 Schedule: MondayFriday between 09:0018:30 (8-hour shifts) Eligibility: Local candidates currently based in Malta About the Role Join the customer service team of a leading inter...