Bell Captain

Additional Information: This hotel is owned and operated by an independent franchisee Archer Hotel Management Limited The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

JOB DESCRIPTION

The Bell Captain is responsible for coordinating supervising and actively participating in the day-to-day operation of the Bellteam team ensuring a flawless warm and personalized arrival and departure experience for each guest in full alignment with The Luxury Collections standards of luxury and hospitality.
It supervises the organization of arrivals departures internal movements and handling of luggage ensuring the correct storage custody and delivery of luggage. Strategically distributes the team during operational peaks groups and events optimizing response times and available resources participating directly in the operation when volume requires it.
In coordination with Front Office you can support the guests arrival process by verifying identity payment method and reservation status; ensuring that information is correctly recorded in the system including membership in loyalty programs such as Marriott Bonvoy. Helps to match the rates applied with the established market codes documenting any exceptions according to procedure.
Also you can collaborate in the review of daily reports lists of arrivals departures and operational contingencies supporting the monitoring of ready rooms and strategic movements.
He is responsible for providing clear and accurate information about the property and destination anticipating the needs of the guest attending to special requests and following up until their complete resolution. Maintains constant communication with Concierge Guest Relations and Security to ensure a comprehensive and seamless experience notifying any incident theft report or situation that represents a risk to guests or company assets.
As an operational leader he assists management in training accompaniment motivation and evaluation of the team. It acts as a role model first point of contact within the process of Guarantee of Fair Treatment and Open Door Policy promoting a positive collaborative work environment oriented to the achievement of common objectives. He supervises grooming professional presence body language and attitude of the team ensuring permanent compliance with brand and quality standards including LQA criteria.
You must comply with and enforce all corporate policies and procedures complete required safety trainings and certifications report accidents or unsafe conditions and protect the confidentiality of proprietary information. Maintains clear and professional verbal and written communication takes phone calls under established etiquette standards and uses computer systems and POS to enter update and locate operational information.
The position requires standing and constantly moving for extended periods. It also involves the handling of loads (including lifting carrying pushing or placing objects) guaranteeing compliance with the established safety regulations and measures at all times.

They will also be able to provide support in the planning and management of shifts and schedules of the team collaborating in the operational organization of the department and ensuring adequate coverage of the service according to operational needs and established standards.

COMPETENCIES AND SKILLS
Strong leadership skills and ability to manage and coordinate teams are valued. The candidate must have excellent skills in customer service and interpersonal communication maintaining at all times a professional image and presence in accordance with luxury standards.
They must also demonstrate the ability to manage requests and situations with guests with discretion efficiency and a focus on detail. Knowledge of hotel management systems (PMS) will be considered an advantage. The position also requires physical capacity to lift and transport luggage safely and efficiently.

REQUIRED QUALIFICATIONS

Education: High School Diploma or equivalent G.E.D.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of experience in supervisory roles within operational environments preferably in the hospitality sector. Demonstrated experience in team management coordination and leadership including training and performance tracking.
Languages: Advanced level of English with fluent professional communication both oral and written. Additional languages will be considered.
Licenses or Certifications: None.

COMPENSATION & BENEFITS Competitive salary aligned with luxury hospitality standards. Access to brand benefits including employee rates and dining privileges. Health and wellness programs. Training development and career growth opportunities within The Luxury Collection and Marriott International.

This company is an equal opportunity employer.

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