Sr. UX Manager

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

CIBC Frontline Experience team is responsible for conceptualizing and designing the software applications that our frontline staff use to service our clients. We partner with other units across the bank to build complex systems that have an impact on over 40000 employees. As a key member of the Frontline Experience leadership team youll be leading user experience of the enterprise CRM platform. Youll be managing a small but growing team of approximately 8 UX Designers supporting day-to-day execution setting clear expectations building strong delivery practices and creating a supportive team environment in which designers can grow their skills and confidence. Youll provide design direction and quality oversight guide stakeholder alignment and help mature team standards processes and a design system that improves consistency across frontline experiences.

At CIBC we enable the work environment most optimal for you to thrive in your role youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.

How youll succeed

• Stakeholder management -Build trusted relationships with stakeholders to drive UX maturity and position UX as a strategic partner in delivering successful products. Facilitate alignment on problem statements scope trade-offs and success measures. Present design direction and recommendations clearly to senior stakeholders and support your team in doing the same

• Frontline UX delivery -Oversee the delivery of UX outputs including journey maps service blueprints (as needed) task flows wireframes prototypes and UI specifications. Ensure solutions are intuitive efficient and aligned to frontline workflows operational constraints and business objectives

• Team management -Lead coach and develop a team of UX Designers. Establish clear goals provide regular feedback and support career development. Create a collaborative team culture with strong design critique practices and shared accountability for quality and outcomes

• Research and insights -Promote evidence-based design by partnering with research (or enabling lightweight discovery) to validate needs test usability and measure outcomes Ensure insights are translated into actionable design improvements across the product lifecycle

• Accessibility risk and compliance mindset -Ensure experiences meet accessibility standards and are built with a strong understanding of privacy security and regulatory requirements typical in banking environments. Partner with accessibility specialists risk and technology teams to embed these requirements early

• Resource management and operations -Manage hiring onboarding/offboarding performance reviews workforce planning and team communications. Balance priorities across multiple initiatives while protecting sustainable delivery and team health

• Planning and prioritization -Review UX intakes estimates and resourcing needs. Represent UX in planning forums and leadership sessions. Consolidate status updates manage dependencies and communicate risks and progress consistently

• Design standards and design systems -Establish and evolve design standards guidelines and workflow practices. Create and maintain a design system in Figma to enable consistency reusability and faster delivery across teams and vendors

Who you are

• You can demonstrate 5 to 8 years of work experience managing leading and coaching UX or Experience Design teams ideally within large complex organizations

• Youre a confident people leader who sets direction builds team capability and creates a positive high-performing culture

• Youre proficient with Figma and modern prototyping tools and you have hands-on experience creating and maintaining design systems

• You have a strong knowledge of UX best practices interaction design principles and usability heuristics and you know how to apply them to enterprise workflows

• You understand user-centred and data-informed design including research methods and usability testing and when to use them from discovery through post-release

• Youre experienced working in agile delivery models with cross-functional partners (Product Engineering QA Content Translation Accessibility)

• You communicate clearly and can present design concepts and rationales to product teams business stakeholders and executive leaders

• You have experience with Salesforce or similar CRM/employee platforms used in frontline banking environments

• You have a degree in Human Factors Human-Computer Interaction Interaction Design or equivalent experience

• Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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