IT Support Technician – Tier 1
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview:
We are a fast-growing innovative company that is revolutionizing global health. At Vireo Systems and pH-D you will be on the ground-floor of an exciting fast-growing company that focuses on its core values and is passionate about improving the lives of people and pets by delivering premium health products through world-class research innovation and manufacturing.
Position Summary:
We are seeking a customer-focused Tier 1 IT Support Technician to serve as the first point of contact for day-to-day IT requests and foundational technical issues. This role is responsible for resolving routine user concerns efficiently and professionally allowing the IT Manager to focus on automation security infrastructure improvements and broader strategic initiatives.
In this hands-on position they will manage incoming tickets troubleshoot common Windows and macOS issues support Microsoft 365 applications and assist with account access and device setup. This role will work directly with employees across the organization ensuring a smooth and reliable technology experience while following established processes and documentation standards.
Role and Responsibilities:
- Serve as first point of contact for IT issues via ticketing system email and chat
- Troubleshoot common Windows and macOS issues (logins software printing peripherals)
- Support Microsoft 365 applications (Outlook Teams OneDrive SharePoint)
- Assist with password resets MFA issues and basic account access problems
- Support conference rooms monitors docks printers and scanners
- Provide clear professional communication to end users
- Assist with new hire setup (laptops monitors accessories)
- Perform basic device configuration and software installs
- Assist with user onboarding and offboarding tasks following documented processes
- Maintain accurate asset records and ticket notes
- Escalate issues that fall outside Tier 1 scope with proper context and troubleshooting steps
- Follow and contribute to internal documentation and standard operating procedures
- Identify repetitive issues and suggest opportunities for automation or improvement
- Cloud-first IT operations in a Microsoft 365 / Entra ID environment
- Modern device management and identity-driven access
- Structured troubleshooting and escalation practices
- Exposure to security compliance and IT strategy over time
- Other duties as assigned
Requirements:
- Basic understanding of Windows operating systems (Windows 10/11)
- Familiarity with Microsoft 365 applications
- Strong communication and customer service skills
- Willingness to learn and take feedback
- Organized dependable and comfortable working through a ticket queue
- Previous helpdesk or IT support experience
- Basic knowledge of macOS
- Familiarity with ticketing systems or RMM tools
- Interest in automation scripting or IT career growth
- Open to travel up to 40% (mostly local)
Physical Demands / Work Environment:
- Must be able to sit/stand for 8 hours
- Walking bending light lifting up to 50 lbs
Compensation Benefits:
- Base salary bonus based on company and personal performance
- Medical Dental Vision and Supplement Insurance (with company assistance)
- 401(k) with company match
- Paid Time off Paid Holidays
Required Experience:
IC
Key Skills
About Company
Vireo Systems is revolutionizing global wellness through innovative products that improve health, quality of life, and performance. Proudly made in the USA.
