EMEA Ad-Sales Collections Senior Analyst
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Welcome to Warner Bros. Discovery the stuff dreams are made of.
Who We Are
When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next
From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.
Your New Role...
The Senior Collections Analyst will focus on cash collections in a high transactional volume positive team oriented environment with multiple revenue streams all while ensuring compliance with corporate collection and credit policies. This position is responsible for initiating contact to customers with delinquent balances in an attempt to secure payment and maintain customer goodwill. Incumbents confer with customers by telephone and e-mail to determine reason(s) for overdue payment reviewing terms of the sale service and/or contract with customer. The position is also charged with recording and maintaining information about the financial status and collection efforts into the ERP system in a timely basis. The candidate will provide meaningful insights and resolutions relative to receivable issues. Additionally the candidate should understand the financial systems that support
collections and contribute to the design and testing of systems and processes enhancements and performance. The Senior Collections Analyst will be critical in cultivating an environment that supports and reflects the WBD.
Whats in it for you...
Contract of employment
Hybrid work
Benefits package: private medical care life and accident insurance MyBenefit cafeteria platform sports card social fund retirement pension plan Employee Referral Program
Free access to the HBO Max platform
Work-life balance initiatives: well-being platform yoga massages educational webinars Employee Support Program film screenings organized by employees in the office cinema
Training and development: training platform co-financing of English lessons Employee Resource Groups Engagement Club - the opportunity to develop your interests in thematic employee groups online meetings with experts
CSR activities: volunteering ecological and social initiatives
Access to parking spaces
Your Role Accountabilities...
Review customer status and initiate make collection activities based upon
corporate policies and procedures.
Respond to inquiries from internal and external customers in accordance with specified service level agreement.
Identify and resolve disputes according to company standards.
Negotiate payment schedules with management approval.
Enter and maintain detailed conversation notes for all customer accounts.
Perform account maintenance when necessary or instructed (refunds credits write offs etc.)
Qualifications & Experiences:
University degree MA required; preferably in accounting or finance with at least 5 years of business to business collection experience within a high transactional volume environment.
Ability to identify corrective process and/or people action and implement with continued fluidity of day to day business operations.
Strong verbal and written communication skills with the ability to clearly articulate findings and present and implement optimal solutions to cash collection issues.
Foreign language skills highly sought.
Ability to quickly adapt to a dynamic environment while keeping the team and assigned functions stabilized along with meeting stringent deadlines. strong analytical capability with a focus on resolving complex customer concerns Recent experience with common ERP systems. SAP experience is a plus. Ability to deliver ad hoc reporting as needed / requested.
How We Get Things Done
This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law.If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.
Required Experience:
Senior IC
Key Skills
About Company
Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainme ... View more
