Process Manager
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Kinetic IT are currently recruiting for an experienced and motivated Process Manager to support a large-scale Federal Government customer in the CBD. As part of our national team youll contribute to our enterprise Service Integration and Management (SIAM) framework helping coordinate a complex multi-vendor IT environment.
About the Role:
As a Process Manager you will oversee and guide knowledge practices across the customers environment. Youll play a key role in creating maintaining and ensuring the quality of content is accurate relevant and accessible accountable for the definition management governance and improvements while also promoting shared understanding governance and consistent service delivery.
Youll also can engage more broadly across ITSM or SIAM process areas helping to shape integrated workflows drive collaboration ensure Service Request & Catalogue processes are effective and efficient and bring clarity to service documentation and governance.
What Youll Bring:
- Active Australian Government Security Clearance (mandatory)
- Proven experience working in ITSM environments ideally within SIAM or multi-supplier models
- Demonstrated focus on Service Request & Catalogue Service Request & Catalogue maintenance ensuring it remains accurate and up-to-date and aligned with business needs and/or
- Demonstrated experience with Service Level Management in a SIAM environment
- Experience using ServiceNow or similar ITSM platforms to manage knowledge bases and document workflows
- Strong documentation skills with the ability to write clearly and structure information effectively
- Confident communication skills with experience leading meetings and stakeholder engagement
- Relevant certifications such as ITIL and/or SIAM Foundation or willingness to obtain
About Kinetic IT:
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.
Be You Create the Future:
At Kinetic IT were driven by a shared passion for technology customer success and community impact.
With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.
We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.
As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference:
Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
Celebrate together Social events cultural celebrations end-of-year functions DEI belonging events and more.
Wellbeing matters Health and wellness resources and events free skin and health checks free flu shots tailored leave and support options free and confidential EAP and access to Fitness Passport.
How To Apply:
Work with us as we bring technology to life. Apply today or send your CV direct to
You can learn more about our culture and crew online at .
Required Experience:
Manager
Key Skills
About Company
An Australian-owned IT service provider of adaptive technology solutions, harnessing human intelligence & driving meaningful change across organisations.
