Infrastructure Services Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Whats the Role:
The Infrastructure Services Manager (Storage & Backup) is accountable for the operational governance service performance and risk management of Westpacs enterprise Storage and Backup services. This role ensures services are delivered safely reliably and compliantly acting as the primary service management authority between Westpac and strategic delivery partners. It provides assurance that storage platforms meet business regulatory and operational expectations.
Key Responsibilities:
- Own endtoend service health and operational governance for enterprise storage platforms.
- Provide regular service reporting across incidents changes problems vulnerabilities and upgrades.
- Govern storagerelated change risk and control activities including preapproved change frameworks.
- Act as the primary interface with strategic partners holding vendors accountable for service quality and outcomes.
- Oversee incident problem and vulnerability trends ensuring effective root cause analysis and remediation.
- Coordinate operational readiness for upgrades migrations and new storage capabilities transitioning into BAU.
- Work closely with Service Owners Engineering Security and Risk teams to ensure stable resilient services.
What do I need
- Proven experience in Infrastructure or Service Management roles within large regulated environments.
- Demonstrated capability managing vendordelivered services and multipartner operating models.
- Strong working knowledge of ITILaligned service management practices.
- Solid understanding of enterprise storage platforms including Dell (PowerMax/VMAX/Isilon file/ECS) NetApp (synchronousFile storage) and Pure flash arrays.
- Experience across change incident problem and vulnerability management with a riskaware mindset.
- Ability to translate technical issues into clear service business and risk impacts.
- Strong stakeholder communication skills with confidence operating and making decisions in complex environments.
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Required Experience:
Manager
Key Skills
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
