Global Security Operations Center Manager

Essential Job Functions

• GSOC Operations & 24/7 Command
• Lead and manage 24/7 GSOC operations ensuring continuous monitoring staffing coverage and shift handover discipline.
• Establish and maintain standard operating procedures (SOPs) for transportation-related security and disruption events.
• Maintain operational readiness across all GSOC systems processes and personnel.
• Serve as the primary escalation point for security incidents requiring management or executive engagement.
• Ensure GSOC operations align with approved policies SOPs escalation matrices and crisis playbooks.

High Value & HVHR Monitoring

• Oversee real time monitoring of HVHR shipments including GPS/telematics sensor alerts route deviations prolonged stops and seal integrity events.
• Ensure disciplined enforcement of HVHR and High Value Security Policies including stop governance documentation and evidence capture.
• Direct coordinated response to incidents including:
• Suspected or actual theft
• Tampering seal breaches and suspicious activity
• Missed handoffs excessive dewll unauthorized stops and errant delivery
• Ensure proper chain of custody documentation during recoveries inspections and transloads.
• Ensure rapid escalation to operations security leadership and customers (when required).

Incident Management & Resolution

• Lead GSOC response to security incidents including transportation security events facility alarms access control violations and personnel safety incidents.
• Ensure incidents are assessed categorized escalated and resolved in accordance with established incident severity thresholds.
• Coordinate with internal stakeholders (Global Security Operations IT Legal Safety Communications) and external partners (carriers law enforcement security vendors).
• Oversee production of incident reports after action reviews and corrective action tracking.

Crisis Management & Executive Coordination

• Support and execute crisis management activation for major incidents impacting business continuity life safety or reputation.
• Serve as GSOC lead during crisis events providing accurate timely situational awareness to leadership and the Crisis Incident Command Center (CICC).
• Ensure alignment with Crane crisis management business continuity and emergency response frameworks.
• Support crisis exercises tabletop simulations and readiness testing.
• Threat Intelligence & Risk Monitoring
• Direct collection analysis and dissemination of threat intelligence including geopolitical criminal weather and operational risk indicators.
• Integrate intelligence into GSOC workflows to enable proactive risk identification and early warning.
• Ensure intelligence products are actionable timely and aligned to operational decision making.
• Maintain awareness of emerging threats impacting logistics transportation and facilities.
• Physical Security Systems (CCTV & Access Control)
• Oversee GSOC monitoring of CCTV access control intrusion detection and alarm systems where integrated.
• Ensure GSOC staff are trained and authorized to monitor validate and escalate physical security events.
• Partner with Facilities IT and Global Security teams on system standards coverage gaps and enhancements.
• Support audits access reviews and compliance activities related to physical security systems.

People Leadership & Performance

• Lead coach and develop GSOC supervisors analysts and intelligence staff.
• Ensure training certification and competency standards are met across all GSOC roles.
• Establish performance metrics quality assurance standards and continuous improvement initiatives.
• Foster a disciplined calm and professional operating culture suitable for high pressure environments.
• Other duties as assigned

Other Skills & Abilities

• Excellent verbal and written communication skills and time management abilities.
• Incident Command & Decision Making
• Crisis Management & Executive Communication
• Operational Discipline & Attention to Detail
• Leadership Under Pressure
• Risk Based Thinking
• Cross Functional Collaboration

Physical Requirements

• Ability to travel to transportation sites and facilities as needed.

• Talking hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing use of standard office equipment

Education & Experience

• Bachelors degree in Criminal Justice Security Management Business Administration or related field preferred (or equivalent experience).
• Minimum 7 years of experience in security operations GSOC SOC emergency operations or command center environments.
• 5 years in a supervisory or management role within a 24/7 operations center.
• Demonstrated experience managing high value assets transportation security or supply chain security.
• Strong working knowledge of incident management crisis response and escalation frameworks.
• Hands on experience with CCTV access control alarm monitoring GPS/telematics or case management platforms.
• Proven ability to lead teams in high tempo high consequence environments.
• Preferred Qualifications
• Experience in logistics transportation manufacturing or global enterprise environments.
• Familiarity with TAPA C TPAT ISO or similar security frameworks.
• Experience integrating threat intelligence and OSINT into operational workflows.
• Professional certifications (CPP PSP PCI CBCP or similar).

Certification & Licenses

• Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
• Excellent Medical Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.

Required Experience:

Manager