Operations Manager

Operations Manager Greater Sacramento CA area (headquarters in Folsom CA)

Full Time (40 hrs./week); salaried position; hybrid may be considered; manages the operations of multiple veterinary hospitals operating Monday through Saturday; occasional evening and weekend events

Target hiring salary range $145000-$160000 depending on experience plus an exceptional total compensation package!

Animal ONE is a 100% employee-owned veterinary practice group where you can be successful create happiness advance your career and build wealth! We are looking for a results-oriented Operations Manager who would like to assist Animal ONE in becoming the most desired veterinary employer and provider in the United States!

Key Responsibilities:

The Operations Manager is a senior multi-site leadership role responsible for overseeing the operational performance people management and business execution of multiple Animal ONE hospital locations. This role ensures operational consistency financial stewardship compliance and leadership development across hospitals while supporting a high-quality patient and client experience. The Operations Manager directly supervises hospital-level leaders including Office Managers and Practice Managers (where applicable) and partners closely with Medical Directors to ensure alignment between operational and medical priorities.

Multi-Site Operational Leadership

• Oversee and be accountable for the successful day-to-day operations of multiple Animal ONE hospitals.
• Ensure consistent implementation of policies procedures and operational standards / Standard Operating Procedures identify operational gaps and implement corrective action plans and support hospital leaders in prioritizing workflow efficiency and resource utilization.
• Ensure alignment between hospital operations and organizational goals. Plan and monitor/report on Key Performance Indicators and Goals/Objectives.
• Oversee vendor management and oversight of vendor/contractor contracts and service agreements and work with vendors/contractors on issues.
• Ensure identification of technology needs and proper implementation and management of technology used at Animal ONE headquarters and hospital locations evaluate and manage system implementation manage website hosting and manage digital marketing in accordance with executive leadership/marketing goals/objectives and plans. Work collaboratively with headquarters centralized technology officers and staff and ensure organizational-wide compliance with policies procedures laws regulations and best practices.
• Oversee human resources management including PM & overall employee hiring evaluation discipline of staff Annual Performance Evaluation maintenance of the Employee Handbook (policies and procedure manual) and Standard Operating Procedures manual New Employee Orientation and employee onboarding materials and practices.
• Oversee new hospital construction management and act as the organizations representative with construction project managers to ensure construction is progressing according to approved plans and is on-budget and on-schedule review/approve change orders etc.

Leadership Supervision & Development

• Directly supervise and develop Office Managers and Practice Managers and provide oversight of hospital human resources management including recruitment hiring evaluation discipline coaching and training of all hospital personnel investigation of personnel issues and implementation of corrective actions and partnering with headquarters centralized human resources officers and staff.
• Provide coaching feedback and performance evaluations aligned with Animal ONEs service delivery model policies Defining Principles and Standard Operating Procedures.
• Hold leaders accountable to performance expectations behaviors and results.
• Support succession planning and leadership development pipelines.
• Address performance issues promptly with clear documentation and guidance

Financial & Business Operations

• Oversee/manage budget development monitoring and reporting; identify and graphically represent attainment of daily monthly and annual financial goals and objectives; and ensure all business processes and policies support efficient financial operations in accordance with all applicable laws and regulations
• Partner with executive leadership headquarters centralized financial officers and staff and hospital leadership on budgeting forecasting and financial performance.
• Monitor hospital financial metrics including labor efficiency revenue performance and expense control.
• Support leaders in managing staffing models schedules and productivity.
• Identify opportunities for cost control waste reduction and operational improvement.
• Oversee inventory management pricing ordering and compliance with Generally Accepted Accounting Principles and finance-related laws and regulations.

• Support ESOP education and reinforce shared financial accountability.

Compliance Risk and Facilities Development Maintenance and Oversight

• Ensure hospitals comply with applicable employment safety and operational regulations.
• Manage Cal-OSHA compliance as the Animal ONE Safety Officer including ensuring the execution and documentation of monthly safety meetings incident reporting and safety plan development maintenance and communications with staff.
• Manage new hospital construction management by working with Construction PM to ensure the construction plan is going according to schedule review/approve change orders etc.
• Oversee facilities standards maintenance planning and vendor relationships across hospitals.
• Escalate facility or operational risks appropriately and ensure resolution.
• Ensure compliance with facility contracts and agreements and communicate with property management firms and property owners.

Client Patient and Team Experience

• Ensure operational systems support a high-quality client experience across hospitals.
• Support leaders in handling escalated client concerns when needed.
• Promote a culture of professionalism accountability and psychological safety.
• Reinforce Animal ONEs Defining Principles in all leadership actions.

Qualifications:

• A bachelors degree in business (or a related field). Masters degree preferred.
• At least seven (7) years experience as Operations Manager General Manager or related position for a multi-location organization. You are a great fit if you have
• Proven leadership experience in multi-site operations healthcare or veterinary environments.
• Demonstrated ability to lead and develop managers.
• Strong operational financial and analytical skills for a multi-location organization.
• Demonstrated financial leadership including budget development monitoring and reporting and ensuring compliance with GAAP separation of duties and applicable tax and financial laws/regulations
• Demonstrated analytical skills and fact-based decision-making including data collection and analysis compilation of findings determination of root causes of issues formation of recommendations and planning/implementation of solutions.
• Working knowledge of applicable laws regulations and best practices for a multilocation veterinary practice group or other organization including HR laws/regulations finance and tax laws and compliance with Cal-OSHA safety requirements
• Ability to manage competing priorities and meet deadlines goals and objectives.
• Strong communication coaching and decision-making capabilities.

What to do next:

If this sounds like a great opportunity wed love to hear from you! Just complete the contact form on our Careers page. We will contact you to learn more about you and answer any of your questions.

Animal ONE is an equal opportunity employer and makes employment decisions based on merit.