Senior Customer Collaboration Specialist
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Are You Ready to Make It Happen at Mondelēz International
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply addition you will use internal and customer data to optimize plans and to support joint initiatives withstrategic customers.
How you will contribute
You will:
- Be the single point of contact for your customer portfolio
- Support mentor and manage Back Office and Front Office specialists on a daily basis
- Manage escalations for complaints and disputes and handle and resolve issues to ensuremaximum customer satisfaction
- Work closely with the Order Fulfilment Log Ops E2E and Commercial teams to report on KPIs including rootcause analysis and driving improvement initiatives
- Help achieve business and commercial objectives by achieving customer service targetssupporting the improvement agenda (internal process and external customer) and developingcollaborative relationships cross-functionally and with customers
- Use customer data to monitor on-shelf availability depot-to-storeservice stock holding and promotional sales. Use this information to drive decision makinginternally and with the customer in ways that maximize service levels and sales
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation strong influencing and communication skills
- Strong focus on delivering productivities service and KPIs
- Team player accountable proactive thinking flexibility
More about this role
Secondment for 12 months (until 1st April 2027)
Relocation Support Available
No Relocation support availableBusiness Unit Summary
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS PLEASE CONTACT THE RECRUITER
Job Type
Temporary (Fixed Term)Customer Collaboration (CLD)Customer Service & LogisticsRequired Experience:
Senior IC
About Company
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. ... View more
