Customer Service Executive
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about delivering outstanding customer service and looking for a role where your work genuinely makes a difference
Join the UKs largest tenant referencing and specialist lettings insurance company. With over 30 years experience were the trusted experts for the lettings industry. We provide fast accurate and reliable tenant references to landlords and letting agents helping them find the very best tenants for their properties.
In the last three years alone weve referenced more than a million tenants!
This is an excellent opportunity to be part of a successful supportive and forward-thinking Customer Service team.
What will I be doing
In this role youll be a key part of a tenants move into their new home.
You will:
- Build friendly professional relationships with customers during a key moment in their lives
- Handle inbound calls and emails answering queries and guiding customers through the referencing process
- Provide clear accurate information to help customers feel confident and supported
- Work closely with colleagues across the business to ensure a smooth journey for tenants landlords and letting agents
- Take ownership of each interaction aiming to deliver a consistently excellent experience
Every day is different - but your focus will always be on making things easier and better for our customers!
What skills and experience do I need
Were looking for someone who:
- Has previous customer service experience (contact centre retail hospitality or similar)
- Loves helping people and takes pride in getting things right
- Brings a positive can-do attitude and enjoys working in a fast-paced environment
- Has strong attention to detail and is comfortable working with processes and systems
- Communicates clearly confidently and professionally - both over the phone and in writing
If youre hard-working motivated and enjoy solving problems for customers youll thrive here.
Our values - what its like to work with us
Our culture is built around our five core values which are at the heart of everything we do
Empowerment for growth
- We trust you to make decisions learn develop and progress in your role
Innovation pioneers
- We welcome ideas to improve our service processes and customer experience
Customer centricity
- Youll put customers at the heart of every interaction and outcome
United as one team
- Youll be part of a friendly supportive and inclusive team that wins together
Accountable actions
- Youll take ownership keep your promises and always aim to do the right thing
Why join us
- Be part of a well-established market leader with over 30 years success
- Play a meaningful role in helping people move into their homes
- Work in a collaborative supportive team that invests in your growth
If youre excited by the idea of combining great customer service with real impact wed love to hear from you.
About Company
PIB is a growing group of insurance advisory businesses. Launched in 2015, we have grown rapidly through acquisitions and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market.
