Senior Analyst Program Management – UK Sales Enablement

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Purpose of the Role

SeniorAnalyst Program Management UK Sales Enablementwill provide high-quality administrative coordination and relationship management support across designated UK client accounts. By owning day-to-day processes and documentation this role will enable senior Program leads to focus on strategic initiatives and deeper client relationship management.

The position is designed for an entry-level to early-career professional eager to develop in client relationship management Program administration and cross-functional coordination. Over time the role is intended to evolve beyond administrative tasks into an enabling position that contributes directly to account management and client engagement.

Key Responsibilities

Account Administration and Coordination

• Maintain organize and continuously update account documentation trackers and shared files to ensure data accuracy and accessibility for Program leads and stakeholders.

• Manage version control and archiving for account plans value reports and project deliverables.

• Ensure clarity and consistency in administrative documentation across multiple client teams.

Client Account Relationship Support

• Partner directly with UK Program leads to support client relationship management activities.

• Liaise with relationship leads and client for status updates and follow-ups as directed.

• Act as the first point of contact for basic account queries and internal coordination escalating matters where appropriate.

• Build familiarity and rapport with client counterparts through professional communication and proactive follow-up.

Reporting and Data Management

• Support the maintenance and accuracy of account plans milestones and data updates.

• Ensure timely completion and distribution of reporting outputs for internal and client use.

Meeting and Event Support

• Schedule and coordinate regular internal account meetings and client-facing sessions.

• Prepare agendas pre-read materials and presentation documents.

• Record meeting minutes and track all action items to closure through follow-up with account teams and clients.

Process and Operational Support

• Execute recurring administrative and coordination processes daily weekly and monthly to maintain the smooth running of accounts.

• Support account plan tracking billing contract monitoring and basic budget or invoice processing.

• Collaborate with UK and JBS teams to align deliverables and timelines.

Continuous Improvement and Collaboration

• Contribute ideas and suggestions to refine processes and improve efficiency in account management practices.

• Work alongside experienced graduates and Program leads to learn best practices in client servicing and coordination.

• Demonstrate initiative by identifying opportunities to enhance reporting formats communication flows and organisational methods.

Skills and Competencies

Core Skills

• Strong attention to detail and organizational discipline.

• Excellent communication and interpersonal skills to manage internal and external interactions professionally.

• Proactive mindset with the ability to take initiative in task ownership and prioritization.

• Demonstrated ability to manage multiple accounts and tasks in a dynamic deadline-driven environment.

Technical Competencies

• High proficiency in Microsoft Office (Excel PowerPoint Word).

• Experience with project management and reporting tools (MS Planner MS Excel) preferred.

• Competence in maintaining trackers and structured documentation.

• Soft Skills Critical for Success.

• Comfort with ambiguity and differing account styles (no one model fits all).

• Ability to build rapport quickly and effectively with relationship leads and client stakeholders.

• Confidence to challenge processes constructively and propose more efficient ways of working.

• Strong sense of ownership over deliverables and account-related outcomes.

• Clear professional communication with the ability to balance multiple priorities across accounts.

Qualifications

• Bachelors degree or equivalent qualification required.

• 13 years of experience in Program administration project coordination or account support.

• Exposure to project documentation performance reporting and financial tracking.

• Prior experience supporting client-facing teams preferred.

Career Path and Growth

This position offers exposure to client relationship management practices Program administration frameworks and cross-cultural collaboration within JLLs UK client portfolio. Successful team members are expected to grow into roles with deeper client engagement and increased responsibility for account operations and delivery excellence.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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