IT Service Desk Specialist

Meet Benevity

Benevity is the way the world does good providing companies (and their employees) with technology to take social action on the issues they care about. Through giving volunteering grantmaking employee resource groups and micro-actions we help most of the Fortune 100 brands build better cultures and use their power for good. Were also one of the first B Corporations in Canada meaning were as committed to purpose as we are to profits. We have people working all over the world including Canada Spain Switzerland the United Kingdom the United States and more!

High-Level Overview:

The Service Desk Specialist reports into the IT Manager - Service Desk and plays a vital role in maintaining the smooth operation of our IT infrastructure offering comprehensive technical support and solutions to internal customers. This position involves handling a wide array of tasks from resolving hardware and software issues to implementing and managing access to company systems while ensuring optimal performance of all IT services. The role demands a combination of technical expertise exceptional customer service skills and a proactive approach to managing service desk operations.

What youll do:

• Actively manage our service desk queue ensuring timely and effective responses to all user queries. Prioritize tickets based on urgency and impact and resolve issues swiftly
• Efficiently process hardware and software requests through our ticketing system from diagnosis to solution delivery
• Provide thorough support and training on various IT topics to users enhancing their understanding and use of software platforms email network tools operating system updates and printer troubleshooting
• Ensure smooth functioning of meeting room technology and video conferencing equipment with hands-on support during key presentations and meetings
• Oversee user access and security protocols for Benevity software promoting a secure and seamless user experience
• Contribute to the assessment of vendor patches software updates and new products aiding the ongoing enhancement of our IT infrastructure
• Keep our IT documentation processes and knowledge base current and accessible supporting both the IT team and end users
• Play a key role in the IT aspect of our Launchpad onboarding program ensuring effective setup and provisioning for new hires

What youll bring:

• A post-secondary qualification in IT or equivalent experience (minimum of five years)
• Current or in-progress certification in hardware/software troubleshooting (e.g. A Network)
• Practical experience with Okta Workflows and Universal Directory
• Proficiency in hardware and software troubleshooting with a focus on quality technical support
• Experience in a corporate IT setting with knowledge in DNS SMTP Firewalls/NAT and WIFI
• Strong familiarity with macOS and experience using Kandji for Apple device management
• Competence in using JIRA Service Desk for IT service management
• Knowledge of infrastructure as code principles
• A strong work ethic excellent interpersonal skills and the ability to both work independently and collaboratively in a dynamic team environment

Discover your purpose at work

Were not employees were Benevity-ites. From all locations backgrounds and walks of life who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where youre valued for who you are and challenged to see who you can become

Its time to join Benevity. Were so excited to meet you.

Where We Work

At Benevity we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work strong relationships and personal well-being. For those located near one of our offices while theres no set requirement for in-office time we do value the moments when coming together in person helps us build connection and collaboration. Whether its for onboarding project work or a chance to align and bond as a team we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isnt a buzzword

Diversity equity inclusion and belonging are part of Benevitys DNA. Youll see the impact of our massive investment in DEIB daily from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds experiences skills and passions are what move our business and our people forward so were committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen heard and celebrated you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to