Supervisor, North American Insurance Operations Group
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Job Location:
Farmington, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Summary: | We are seeking a strong candidate with operational skills and insurance knowledge to join our team supporting our North American Production Underwriters. The position requires strong analytical interpersonal and people leadership skills with an interest in utilization and introduction of new technology solutions. Supervisors manage a team of Insurance Operations Professionals who liaise with our external trading partners and our internal underwriting team to provide exemplary customer service in delivering our product. Join a dynamic team that is leading operational efficiency efforts to provide best in class service. Looking for someone with a passion for continual operational improvement and collaboration with peers. |
Job Duties: | Supervise Train and Mentor Operations staff to support Underwriters in administration and processing of new business submissions and renewal management. Responsible for day to day independent decision making on the teams functions and roles and escalate to management when needed. Supervise resources projects and team workflow to align with the companys overall vision. Implement strategies for meeting Operational objectives. Monitor individual and overall team metrics for work effectiveness and process improvements. Collaborates with management to solve for team roadblocks. Responsible for implementation of resolution or process improvement. Collaborate with Underwriting Leads to address day to day concerns and propose process changes. Participate in/deliver salary reviews hiring/firing decisions and performance reviews. Train staff on new technology systems process and products. Executes training plans for Operations staff Make recommendations to their manager on individual and team performance based on volume of accounts supported and SLAs. Motivate team to provide exemplary customer service by processing binders policy issuance and midterm service request within the established timeframes. Gain a deep understanding of Product Set and understand marketplace and Broker dynamics that impact business flow and support requirements. Conduct with support from Direct Manager AW Connect preparation and conversations with agreement to meaningful measurable and goals supporting development of team/employee. Work pro-actively with our Business Leads and Business Development Teams in support of our new and renewal business plans. Work pro-actively with our Business Partners to support strategic initiatives. Participate in Allied World Learning and Development Opportunities online in person and group training session. Perform Account Coordinator duties as needed. |
Job Requirements: | Bachelors degree or relevant years in the industry. Prior Supervisory Experience Preferred. Strong demonstrated negotiation and influencing skills strong written & verbal communication skills strong organizational skills and ability to work independently. Position requires knowledge of insurance and experience with internal customers. Proficient computer skills especially in Windows-based systems Microsoft Word and Excel and internet explorer-based applications. Strategic thinker and sound decision maker who takes action under the guidance of the Manager as needed The ability to assess situations independently to achieve positive results. |
Allied World Assurance Company Holdings Ltd through its subsidiaries is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients cedents and trading partners with thoughtful service and meaningful coverages since are a subsidiary ofFairfax FinancialHoldings Limited and benefit from a strong capital base and a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.
Our generous benefits package includes: Health Dental and Disability Insurance a company match 401k plan and Group Term Life World is an Equal Opportunity Employer. All qualified applicants will be considered for employment without consideration of any disability veteran status or any other characteristic protected by law.
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Manager
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About Company
Allied World Assurance Company Holdings assures its clients that everything is well insured. In the US its insurance products include general property/casualty coverage as well as specialty products such as environmental, health care, and professional liability coverage targeted to sm ... View more
