UI Professional III (Contributions)
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
The Maryland Department of Labor (MD Labor)Division of Unemployment Insurance is accepting applications from qualified candidatesfor the position of UI Professional III (Employer Call Center). This recruitment will be used to fillcurrent and future vacancies. The resulting eligible list will be maintainedfor one year after the closing date of the announcement.
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Answers telephone calls and provide accurate information to Employers.
- Maintains accurate data for employers in BEACON.
- Responds to employer inquiries (written reply) and telephone contact regarding account liability classification orcoverage or service. Provide appeal rights of Review determination when appropriate.
- Reviews and process correspondence that comes from the USPS.
- Assists in all internal and external requests on employer accounts.
- Assist employers and agents in activating their accounts creating usernames and passwords.
- Explains State Unemployment Insurance laws rules and regulations to employers and their representatives.
- Assist in completing the Request for Separation Forms and SIDES via electronically or manually.
- Research and respond to special assignments and Legislative lists.
- Provides advice and guidance to lower-level UI Professionals.
- Research and resolves employer delinquency protest issues.
MINIMUM QUALIFICATIONS
Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.
Experience: Six years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
Notes:
1. Candidates may substitute the possession of a Bachelors degree from an accredited college or university and two years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.
may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.
SELECTIVE QUALIFICATIONS
Applicantsmust meet the selective qualification(s) to be clearand specific information on your application regardingyour qualifications.
Knowledge of Maryland Unemployment Insurance Laws.
Knowledge of Audit Compas Program.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicantswhopossess the following preferred qualification(s).Include clear andspecific information on your application regardingyour qualifications.
Experience in Customer Service
Experience in performing clerical duties and data entry
Experience with Google and Microsoft Suites
Experience working in a Call Center
SPECIAL REQUIREMENTS
Personnel employed in this classification will have access tofederal tax information and must undergo a state and FBI criminal backgroundcheck as a condition of employment.
All candidates are subject to abackground check against files maintained by the Division ofUnemploymentInsurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUIas a result of unemployment insurance overpayment/fraud. Any unpaid debt mayhave an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that youprovide sufficient information on your application to show that you meet thequalifications for this recruitment. All information concerning yourqualifications must be submitted by the closing will not considerinformation submitted after this candidates will beranked as Best Qualified Better Qualified or Qualified and placed ontheeligible (employment) list for at least one year.
Resumesare acceptable as additional information only. However theapplication must be completed in its entirety or it will be subject torejection.
All information concerning thequalifications including any required documentation (diploma transcriptcertificate etc.) must be submitted and received by the closing submitted after this date will not be considered.
For positions that requireBachelor/Master Degree etc:
Educational credentials fromforeign countries must be evaluated by an approved education review evaluation must be submitted prior to hire. For further information youmay call International Consultants of Delaware Inc. or WorldEducation Services Inc. 1- or .
EXAMINATION PROCESS
The assessment may consist of arating of your education training and experience related to the requirementsof the is important that you provide complete and accurateinformation on your report all experience andeducation that is related to this position.
The examination for thisrecruitment will be an evaluation and rating of the information provided onyour application. Therefore it is essential that the application is filled outcompletely and accurately listing all relevant education and experienceaddressing the specific qualifications shown above and submitting any requireddocumentation (diploma transcript certification license etc.). Pleaseinclude clear detailed and specific information on your application regardingexperience qualifications related to the minimum qualifications desiredand/or selective qualifications of the position.
***Pleasenote that your answers on the supplemental questionnaire must correspond to theinformation provided on your application to receive credit.
BENEFITS
This is afull-time permanent position and eligible for full State benefits whichinclude:
Flexible hours and hybrid teleworking
Paid holidays 12-13 per year
Generous paid leave package (annual sick personal andcompensatory leave)
State Pension (defined benefit plan)
Tax-deferred supplemental retirement savings plans (401(k)and 457)
Comprehensive subsidized health dental and prescriptionplans with little to no deductibles freegeneric prescriptions and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
FURTHER INSTRUCTIONS
The online application is STRONGLY if you are unable to apply online or having difficulty with yourlogin or password please contact DBMs Helpdesk directly at (410) 767- 4850(8:00 AM to 5:00 PM daily except for holidays and weekends). After businesshours please submit an email request to .
may qualify for additional bonus points towards certification. Any joboffer will be contingent on the candidate providing a U.S. Military form DD 214verifying honorable discharge from service prior to starting employment (andmay be requested prior to interview).Permanent State employees do notneed to submit proof of Veterans status.
If you are unable to apply online or encounter difficultyattaching required or optional documentationYou may contact ChevelleWise or submit via email to. Please be sure to include your name identification number (EasyID#) and job announcement number on any documentation to ensure timelyprocessing.
PLEASE DO NOT FAX OREMAIL UNSOLICITED DOCUMENTATION
Completed applicationsrequired documentation and any required addendums may be mailed to:
Maryland Department ofLabor/Office of Administration
Attn: UI Professional III-Employer Call Center (26-) CW
100 S. Charles Street Tower I Ste. 5000
Baltimore MD 21201
The MD State Application Form can be foundonline
Maryland Department ofLabor is an equal opportunity employer. It is the policy of MD Labor that allpersons have equal opportunity and access to employment opportunitiesservices and facilities without regard to race religion color sex age nationalorigin or ancestry marital status parental status sexual orientationdisability or veteran status.
Required Experience:
Unclear Seniority
