Tech Product Manager 3
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Job Location:
Riverton, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Technical Product Manager 3 (TPM) is a professional specialist position responsible for rigorously understanding end-user customer needs the customer journey producing and prioritizing requirements and working with others to deliver products which customers love. This position requires deploying qualitative and quantitative customer understanding research methods to isolate and prioritize needs and assess solution fit.
The TPMs accountability extends beyond technology and includes anything that affects the customer experience relating to product scope. Because they understand the convergence of customer needs and industry direction the TPM develops and maintains a long-term product vision and roadmap that guide the organizations future. As product advocate the TPM also oversees customer awareness and enablement programs to ensure that stakeholders and end-users are aware of product capabilities availability and can successfully deploy and manage products and receive adequate product support.
As the business owner the TPM ensures that funds invested produce the highest customer benefit and organization return. Ongoing product and customer measurement provides feedback that enables the TPM to gauge success and focus on areas of needed individual works with divine guidance to provide or support technology that furthers the mission of The Church of Jesus Christ of Latter-day Saints and reflects the eternal impact of the gospel.
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
Responsibilities
Customer/Industry
Identify customer segments/personas and deeply understand needs context and journey
Document and prioritize customer needs
Be a customer advocate helping others understand the customer context and representing customer needs
Gain and maintain deep knowledge of the ITSM industry in which customers/products/technologies converge
Business/Organization
Identify internal stakeholders; understand and prioritize their needs and direction
Develop business cases and conduct feasibility analysis to justify product need/viability
Yearly/quarterly planning including planning/prioritization team
Understand business risks and develop/execute risk mitigation plans when required
Product
Translate customer needs into product requirements
Document and prioritize a backlog of product requirements with acceptance criterion
Establish requirements for a Minimum Viable Product (MVP)
Establish product vision objectives and strategies
Manage the product lifecycle from customer research to end of life
Take an active leadership role in Agile meetings: backlog grooming planning and release management
Establish and maintain a product plan and 3-year roadmap
Understand customer perceived product strengths weaknesses and overall value
Establish and regularly report customer-facing product objectives and success metrics
Ensure product success against product objectives & customer acceptance
Evaluate if product meets customer needs and approve product release accordingly
Approve the customer service/support model
Partner to ensure that product training meets customer needs
Develop a plan to increase product trial adoption and usage
Develop and execute product messaging launch and ongoing awareness plans
Create customer-facing product training and order fulfillment materials
Manage and track Total Cost of Ownership
Qualifications
7 years of relevant professional experience
- 6 years industry track record of successful product development or product management
Demonstrated Skills & Abilities:
- Communication Strong verbal and written communicator who conveys ideas clearly to all levels of the organization.
- Collaboration Strong collaborator who listens respectfully understands empathetically and brings unity.
- Creative Able to look beyond the conventional to solve customer needs and business problems.
- Organized Highly organized and driven by repeatable system and set of work practices.
- Leadership/ Influencer Able to build and lead a high-functioning cross-functional teams.
- Customer Understanding Ability to understand complex customer needs in technical environments.
- Technology Lifecycle/Planning Has succeeded in an Agile technology environment including methods tools and processes.
- Ability to sit for long periods of time use computer monitors/equipment
- May be required to go on site with customers or stakeholders for research purposes
Projected Outcomes:
- Faster and more efficient cloud adoption across portfolios.
- Reduced support burden on central cloud teams by increasing self-service resources training and automated knowledge tools.
- Improved developer and portfolio productivity through clearer standards training and reusable learning materials.
- Better alignment and coordination across cloud initiatives through shared roadmaps and product management practices.
- Higher quality cloud solutions and customer experiences as teams mature in DevSecOps practices and cloud capabilities.
Preferred:
- MBA
- Masters Degree in Information Technology
- Cloud Computing and/or Data Protection Experience
- Cloud Computing Tool and Technology Experience
Required Experience:
IC
Key Skills
About Company
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places ... View more
