Unemployment Insurance Manager (UI Tech)

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented diverse and dedicated employees.
• We get better at what we do every day.

The ideal candidate at minimum must have the following:

Option 1:

• 12 months experience as and Unemployment Insurance Supervisor

OR

Option 2:

• 36 months experience or training in government laws rules regulations &/or procedures governing unemployment insurance.

• AND 12 months experience in supervisory principles/techniques

OR

Option 3:

• Completion of undergraduate core program in public or business administration.

• AND 12 months training or experience in government laws rules regulations &/or procedures governing unemployment insurance

• AND 12 months experience in supervisory principles/techniques

OR

Option 4:

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohios E1 Pay Schedule Pay Range 14. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $39.22per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohios unemployment insurance program which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at You Will Do

This position helps lead and support the Contribution section of the Unemployment Insurance (UI) program.

This job helps run the Unemployment Insurance (UI) Contribution Section by supporting the UI Administrator and supervising staff. The manager makes sure employer contribution accounts are handled correctly provides guidance on policies and procedures and answers the most complex questions from employers the public and legal representatives.

The role involves reviewing data to evaluate program performance monitoring the sections budget preparing reports and suggesting improvements to operations and systems. The manager also develops or updates policies helps create and deliver staff training coordinates work with other areas inside and outside the agency and represents the section at meetings.

Additional duties include attending trainings or events preparing official responses and maintaining records and documentation.

Recommended Skills

• Technical and Regulatory Skills - Ability to analyze problems gather data interpret facts and make sound decisions.
• Leadership and Supervisory Skills including skill in handling sensitive or challenging interactions with employers claimants and the public.
• Strong communication skills for responding to technical inquiries and preparing accurate reports and correspondence.
• Training and Policy Development skills.
• Ability to operate a personal computer and use relevant software applications for data tracking reporting and communication.

• The role often involves handling sensitive or escalated questions from employers claimants and legal or legislative representatives. These interactions can be complex and high-pressure.
• The position requires communication with leadership other internal teams outside agencies employers and occasionally policymakers. Aligning expectations across all of these groups can be difficult.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus Akron or Dayton. This determination will take into account the proximity to the applicants home address.

Rhodes State Officer Tower - 30E Broad Street Columbus OH 43215
Akron - 172 S. Broadway Street Akron OH 44308
Dayton - 6680 Poe Avenue Dayton OH 45414

Travel: May need to travel for meetings conferences and trainings and must provide their own transportation or have a valid drivers license to operate a state vehicle.

PN(s):

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.