Retail Operations Executive
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Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Born in 1971 the roots of Mulberry are in Somerset England. For more than fifty years Mulberry has been a British lifestyle brand internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brands inception in recognition of our purpose-driven approach in 2024 we proudly achieved B Corp Certification.
Today we are a global brand but our values remain the same; we are committed to improving our impact on people and the do this our people are honest dynamic and community spirited.
If these are values you share we would love you to join our team.
The Role:
The Global Retail Operations Executive plays a vital supporting role within Retail Operations ensuring the smooth delivery of operational standards processes and administration across all global retail stores.This role is focused on execution coordination and support. You will ensure store teams have the tools information and guidance they need to deliver exceptional day-to-day store teams as key internal customers you will help make operational processes simple efficient and easy to followfreeing up store teams to maximise time with our customers.The ideal candidate iscollaborative curious and willenjoy solving problems supporting others and ensuring operational excellence behind the pride in helping store teams deliver exceptional experiences.
Duties & Responsibilities
Operational & Commercial Excellence
- Act as the first point of contact for daytoday Global Retail Operations queries ensuring timely resolution by liaising with relevant internal partners.
- Ensure operational tasks and processes are simple consistent and efficient for stores to follow.
- Oversee and execute administrative tasks including uniform orders office supply requests and operational housekeeping.
- Support system administration needs for store teams including troubleshooting and coordinating with internal technical teams.
- Provide day-to-day system support for clienteling tools including basic troubleshooting user guidance and preparing system-related reports.
- Co-ordinate and monitor the provision of Omni-channel services from our stores sharing performance insights with key stakeholders.
- Work with regions to collect information and maintainGlobal Retail Operations procedurespoliciesand reference documentation.
- Maintain accurate global store contact lists and operational databases.
Reporting
- Assist with the creation distribution and maintenance of retail reports including performance operational compliance and KPI-related reporting.
- Support the Global Retail Operations Manager by preparingclienteling reports distributing guidance and collating feedback from regions.
- Maintain regular reporting rhythms and ensure templates and trackers are kept up to date.
Communication
- Ensure clearengaging andtimely communication of all Retail Operations updates via intranet Teams and other internal channels.
- Develop strong proactive communication with store teams to understand their needs and ensure operational consistency.
- Ensure communication is clear concise and audience-appropriate making it easy for store teams to understand and action.
- Build and maintain strong relationships withRegionalLeadership Teams to track issues concerns and progress.
- Minimum monthlystore visits (UK)to ensure up to date knowledge and experience of store environments is maintained.
- Liaise with external suppliers to support daytoday operational needs.
Projects & Process Implementation
- Support project documentation timelines and follow-ups ensuring all actions are completed accurately.
- Support global teams with the new store opening process ensuring project plans are maintained and all relevant retail operations tasks are executed accurately on time and in the most cost-effective manner.
- Collaborate with Training and Retail teams to support retail conferences masterclassesand operational training initiatives.
- Assist in identifying opportunities to simplify ways of working and share practical suggestions with the Global Retail Operations Manager.
Security & Loss Prevention
- Maintain and update global security procedures and best practices.
- Log track and report security incidents escalating where needed.
- Manage security bookings and ensure documentation is up to date.
- Support regions with accurate documentation and follow-up relating to loss prevention requests or incidents.
- Coordinate global stocktakes and provide administrative support to regional teams.
Culture
- Embrace and demonstrate the Mulberry values and behaviours: honesty dynamism and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture through behaving in a way that is open-minded and respectful towards others and understanding that your views opinions and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability
- As a certified B Corp we are committed to using business as a force for good. Youll be encouraged to incorporate environmentally and socially responsible practices into your work supporting our Made to Last strategy across Climate Circularity and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued respected and included. Champion equity empathy and understanding in all interactions - internally and externally.
Skills and Knowledge:
- Previous instore retail experience essential
- Comfortable working in a fast-paced retail environment with shifting priorities
- Strong communication skills; able to engage effectively with store teams and internal stakeholders
- Strong administrative and organisational skills with high attention to detail
- Proactive problemsolver with an executionfocused mindset
- Ability to simplify information and present it clearly
- Proficiency in Microsoft 365 especially Excel
- Confident working with data reports and performance metrics
- Experience with retail systems POS technology or related platforms (advantageous)
- Experience in multi-store or multimarket environments(advantageous)
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications skills or experience and as they relate to the particular you need us to make any adjustments to our application or interview processes to enable you to be at your best please email us at emailprotected.
Key Skills
About Company
Shop the official mulberry.com website for timeless British luxury. Discover our classic leather bags, accessories, womenswear and travel collections.
