EDI Axway B2Bi Service Operations Specialist
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Job Summary
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This hybrid role primarily supports 247 service operations (80%) for Axway B2Bi EDI integrations ensuring stable secure and SLAcompliant transaction processing across partner ecosystems.
In addition the role contributes 20% development and enablement activities including lightweight automation operational tooling small enhancements and controlled configuration or mapping updates under defined governance.
The objective is to reduce incidents through operational excellence while continuously improving platform reliability efficiency and standardization through automation.
Key Responsibilities:
A. Service Operations (80%)
1. Monitoring (Eyes on Glass)
- Monitor Axway B2Bi services Sentinel dashboards and system alerts for failures performance degradation and anomalies.
- Validate endtoend EDI transaction health across AS2 SFTP HTTP and FTP protocols.
- Ensure uninterrupted message processing and partner connectivity.
2. Incident Management & FirstLine Troubleshooting
- Triage incidents by analyzing logs error messages and system alerts.
- Identify likely root causes related to:
- Connectivity and protocol issues
- Partner configuration and setup
- Certificates and security
- Mapping or payload/data quality issues
- Execute approved recovery actions:
- Message reprocessing replay and controlled retries
- Safe component restarts per SOP
- Ensure accurate incident logging prioritization and timely stakeholder communication aligned to SLAs.
3. Partner & Data Operations
- Coordinate with trading partners to resolve setup issues including:
- Certificates endpoints identifiers schedules
- Payload structure or data content issues
- Support partner onboarding activities in staging and production using approved runbooks and checklists.
- Work with backend teams and SMEs to address configuration gaps or recurring partner/data issues.
4. Escalation & CrossTeam Collaboration
- Escalate incidents to L2 / L3 / SMEs when resolution requires:
- Configuration changes
- Map or code updates
- Performance tuning
- Network database or infrastructure changes
- Provide highquality evidence in escalations:
- Timestamps message IDs log excerpts error stacks
- Steps already executed
- Business and SLA impact assessment
5. Proactive Operations & Problem Management
- Perform routine operational checks:
- System health and capacity
- Certificate expiry
- Queue depth and backlog
- Generate operational and SLA reports.
- Identify recurring issues and propose preventive actions:
- SOP updates
- Monitoring improvements
- Automation opportunities
- Follow ITIL-aligned processes for incident problem and change coordination.
B. Development & Enablement (20%)
1. Lightweight Mapping & Configuration Support (Under Governance)
- Assist with basic mapping or partnerspecific adjustments using:
- Mapping Builder & MBC
- Mapping Services and DML flows
- Support staging validation and testing for new or updated partner flows.
- Document test results and release evidence per governance requirements.
2. Automation & Operational Tooling
- Develop and maintain Python/Shell scripts to automate repetitive operational tasks such as:
- Log analysis
- Report generation
- Partner configuration validation
- Support Jenkins pipelines and deployment automation for approved lowrisk releases.
3. Technical Documentation
- Maintain and enhance operational documentation:
- Runbooks and SOPs
- Knownerror catalog and escalation playbooks
- Monitoring dashboards documentation
- Capture and maintain:
- Configuration and integration flow diagrams
- Monitoring coverage improvements and operational insights
Outcome Focus
- Improved platform stability and SLA compliance
- Reduced incident volume through proactive monitoring and automation
- Faster incident resolution with standardized processes
- Continuous improvement of operational efficiency and reliability
.
Work Experience:
- Monitor Axway B2Bi services and Sentinel dashboards for alerts failures performance degradation and anomalies.
- Escalate issues to L2/L3/SMEs when configuration changes code/map updates performance tuning or network/DB changes are required.
- Assist with basic mapping updates or partner-specific adjustments (MBC / Mapping Services / DML flow) following the defined review and release process.
- Support staging validation for new or updated maps and partner flows; document test evidence.
- Demonstrate working knowledge of Axway B2Bi and Sentinel monitoring concepts including alerts dashboards and transaction visibility.
- Possess an understanding of EDI standards (X12 EDIFACT) XML and common integration protocols (AS2 SFTP HTTP/FTP).
- 4 years of relevant experience.
Educational Qualification:
Bachelors Degree in Statistics Computer Science Information Technology or a related discipline (or equivalent relevant experience).
Skills & Knowledge:
Behavioral Skills:
- Critical Thinking
- Detail Oriented
- Impact and Influencing
- Interpersonal Communication
- Multitasking
- Problem Solving
- Time Management
Technical Skills:
- Identity & Access Management
- Database Administration
- IT Support like Software & Hardware Installation Troubleshooting
- Software Validation
- Systems Integration
- IT Regulatory Compliance like SOX Compliance
Tools Knowledge:
- Software Configuration Management Tools like Ansible Puppet
- Citrix technologies like XenDesktop XenApp XenServer
- Operating Systems & Servers like Windows Linux Citrix IBM Oracle SQL
- Enterprise Resource Planning (ERP) Systems like Sage ASW SAP
- Software like Case Management System HR Information Systems Kronos(Timekeeping Software) PHS Health and Safety Management System
- Java Frameworks like JDBC Spring ORM Solutions JPA JEE JMS Gradle Object Oriented Design
- Microsoft Office Suite
- Relational Database Management System (RDBMS) Software
- Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud Sales Cloud
- Internet Protocols like DNS HTTP LDAP SMTP Easy DNS No IP
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITEDEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
IC
