Customer Service Research Rep
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Job Location:
St. Louis, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Contract
Description
This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a mission-critical project. You will manage complex variables such as pricing structures software-driven instrument configurations and technical specificationsrequiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.
Key Responsibilities
Technical Onboarding & Research
- Conduct in-depth research for new and existing customer account setups
- Ensure all technical specifications are accurate and properly configured
Financial Precision
- Manage and audit pricing concessions
- Maintain strict billing accuracysmall errors have big impacts
System Integration (CRM & ERP)
- Maintain data integrity across CRM and ERP systems
- Ensure alignment between customer-facing requests and backend configurations
Workflow Agility
- Transition quickly between technical audits and customer inquiries
- Thrive in a fast-paced high-demand environment
Information Retention
- Track detailed account nuances and configurations with strong memory recall
Requirements
- 5 years of experience in a technical customer service research or account management role
- Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases
- Proactive solution-oriented mindset with a strong get-it-done approach
- Exceptional attention to detail with the ability to identify errors and inconsistencies
- Ability to manage high-volume workloads and effectively multitask in a fast-paced environment
- Proven reliability with a strong sense of ownership and follow-through
- Strong analytical and problem-solving skills with a research-driven mindset
Required Experience:
Contract
