Billing Customer Service Specialist
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Corporate:
Light & Wonders corporate team iscomprisedof incredibletalent thatworks across the enterprise defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
Focused on helping achieve the Finance Shared Services mission of serving the business accurately efficiently and politely with the vision to operate silently in the background so the business can maximize profitability. This is accomplished by reviewing & researching billing tickets reported by customers working within accounts receivable and with other departments to resolve the tickets communicating resolution to customers and logging root causes that require further analysis to prevent reoccurrence.
Essential Job Functions:
Prioritize workflows from the ticketing system to adhere to the businesses given SLAs
Communicate effectively with internal and external customers (verbal and written) to provide feedback on tickets
Perform account reconciliations and analysis to give clear solutions to problems internally and provide guidance on how to fix issues
Review legal agreements and understand how to translate these into the multiple ERPs to support the billers ability to input these
Investigate problems to identify root causes and escalate these for resolutions within the business to stop reoccurrence
Provide timely and accurate feedback to internal and external customers based on need
Collaborate with interdepartmental teams to provide feedback on root cause
Perform other activities as assigned
Adhere to department policies procedures and expectations
Qualifications
Education: High school diploma
Experience: Minimum 3 years in Accounts Receivable. Gaming experience preferred.
Knowledge Skills & Abilities:
- Proficiency in Microsoft Office applications with a focus on Excel
- Preferred experience of Oracle EBS 12
- Strong problem solving and analytical skills required
- Must have attention to detail with an eye for accuracy
- Strong Customer Service skills
- Creative self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency and be a team player
- Ability to be assertive when reasoning and negotiating with customers
- Ability to apply fundamental accounting knowledge to daily transactions
- Ability to handle multiple assignments effectively managing time
- An aptitude to learn new computer programs
- Demonstrated communication skills (including active listening writing and emotional intelligence)
- Detail oriented with demonstrated administrative and organizational skills and ability to prioritize and manage multiple assignments simultaneously
- Ability to work independently with minimal direction
- Ability to maintain confidentiality use discretion and make sound judgment
Physical Requirements: Ability to lift up to 25 pounds is required.
Work Conditions: Generally work in an office environment. No travel is expected.
Light & Wonder and its affiliates (collectively L&W) are engaged in highly regulated gaming and lottery businesses. As a result certain L&W employees may among other things be required to obtain a gaming or other license(s) undergo background investigations or security checks or meet certain standards dictated by law regulation or order to ensure L&W complies with its regulatory and contractual commitments as a condition to hiring and continuing to employ its employees L&W requires all its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law) you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
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Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.
Required Experience:
IC
