Implementation Manager (Payments)

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

The Opportunity:

Euna Payments is seeking an Implementation Manager independently motivated and ready to make our high-functioning Implementation Team even better.

As an Implementation Manager you will be our new customers primary contact overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering configuration of our SaaS products to meet those requirements carrying out basic project management activities and ensuring a smooth transition from sales to adoption.

You will collaborate closely with cross-functional teams including sales product management customer success and technical support to deliver exceptional client experiences and drive customer satisfaction.

Key Responsibilities:

The Implementation Manager is accountable for all tasks associated with these new engagements and is responsible for coordinating with our clients our clients vendors and multiple internal teams.
On time and on budget execution of all phases of your project implementation from kickoff through transition to Support and Customer Success
Ensure the technical team assigned to your implementation has all of the information they need to do their job
Maintain all new client implementations or expansions in a Cloud Coach project schedule
Communicate internal deliverables and client deliverables to the appropriate parties
Communicate project status weekly to leadership and internal departments
Suggest process and documentation improvements to the Director of Professional Services that may be uncovered during the project implementation

Requirements:

1-2 years of experience managing multiple large complex and cross-functional software implementation projects preferably in a government or utilities environment.
Bachelors degree in a relevant field (e.g. Business Computer Science Information Systems) or equivalent practical experience.
1-2 years managing software projects /banking/finance/point of sale or Cashiering experience.
Must have software experience.
Strong Excel and data skills
Confident communicator with excellent organization and time management
Self-starter who thrives with minimal oversight
Comfortable working in client-facing roles
Strong understanding of software implementation processes methodologies and best practices.
Excellent communication and interpersonal skills with the ability to build rapport effectively collaborate with clients and internal teams and be able to take the lead in a workshop environment.
Experience with CRM ERP or other enterprise software implementations particularly GovTech is a plus.
Familiarity with Autotask Asana or similar software for project tracking and time management is a plus.

Location:
This position will be hybrid with 3 days/week in our new Atlanta GA office.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

What Its Like to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than 3400 organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit .

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and if youre excited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Manager

The Opportunity:Euna Payments is seeking an Implementation Manager independently motivated and ready to make our high-functioning Implementation Team even better.As an Implementation Manager you will be our new customers primary contact overseeing the onboarding process from end-to-end. This is a mu...