Sr. Manager, Revenue Cycle Management

This full-time position is a hybrid role that requires working in the office on Tuesdays and Thursdays at 1200 Binz St Suite 1490 Houston TX 77004. Mon Wed and Fri are typically work from home but may be in office on occasion.

Under the direction of the Associate Director Director or AVP of Revenue Cycle Management the
Senior Manager Revenue Cycle Management is responsible for oversight and training of staff
management of functions and processes and accountable for the team hitting performance quality and
production addition the Sr. Manager will support the Gulf Coast Market RCM Associate
Directors with escalations and larger strategic projects as needed.

The Sr. Manager is responsible for ensuring that the Accounts Receivables are worked in accordance
with best practices and that all Manager Holds Zero Pay Unapplied Unpostables and other Aged
Accounts Receivable are reviewed reconciled and resolved in a timely and compliant manner.
Additionally they will take steps necessary to resolve all claim issues or questions that
escalate to the RCM team. Resolution of SalesForce cases and management of issues as well as
management of the team resolving the cases is a key element in this role. We look for strong training and claims management skills along with strict attention to detail a solutions focused mindset and a driving
work ethic.

Primary Job Duties:

Oversee the entire claims submission and follow-up process ensuring claims are worked
accurately for resolution submitted accurately and on time
Lead and manage large payer projects and care center support projects updating leadership and
affected stakeholders as needed
Keep ADs AVP abreast of opportunities for improvement in daily operations
along with recommendations on process improvements
Management of the teams accountable for the accounts receivable (AR) including analysis and
resolution of the aged AR looking for root cause issues
Utilize data to identify patterns in claim denials or delays and develop actionable solutions to
address them
Independent decision making -regarding claim adjustments resubmission appeals and other
claim resolution techniques
Makes policy updates as needed to all RCM policies.
Meets with the Performance Operations Implementation Sales and other Privia teams review
escalated issues and discuss payer or claim concerns.
Meets with Care Center leadership including the lead physician partners office managers and
other staff to discuss complex claim or other revenue cycle matters
Laser focused drive toward achievement of departments daily and monthly KPIs requiring a
team focused approach to attainment of these goals
Identify gaps in the workflow and create training programs to address them.
Responsible for performing or assisting with duties related to staffing to include hiring
termination coaching and training
Provides ongoing feedback to subordinate staff regarding of performance throughout the year to
subordinate staff
Counsels employees in disciplinary matters and obtains assistance from human resources
appropriately for disciplinary actions and/or employee termination process
Serve as the lead or co-presenter at various meetings including Office Manager Summits
Provider POD Meetings and Market Retreats.
Other duties as assigned

Qualifications :

High School Graduate Medical Office training certificate or relevant experience
5 years experience in managing physician revenue cycle
3 years experience in management of personnel
Must understand the drivers of revenue cycle optimal performance and be able to investigate and
resolve complex claims.
Strong preference for experience working with athenaOne Trizetto and Salesforce
Must comply with HIPAA rules and regulations

The salary range for this role is $75000.00-$80000.00 in base pay and exclusive of any bonuses or benefits (medical dental vision life and pet insurance 401K paid time off and other wellness programs). This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience education and geographic location.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only not applicable for onsite/in office work):

In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.  

Remote Work :

No

Employment Type :

Full-time