Intake Specialist (Goodwill Alberta Connect)
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Intake Specialist
Job Type:Full-time (37.5 hours per week) 4-year contract position
Salary: $ 45300 -$53294/annum
Great Work. Great People. Great Place. GREAT Purpose.
Are you looking for a career that makes a real difference in the lives of Albertans Do you want to be part of a growing organization with opportunities for development Do you want to look forward to coming to work every day Do you want to work with others to make a difference with dignity and joy Then Goodwill Industries of Alberta is the place for you!
About Goodwill:
Goodwillis dedicated to providingpeople with disabilities and other barriers to employment the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill where these items are resold through our successful retail stores. Our dedicatedambitiousand hard-working team members are the key to our success. Through living our value of We Care and it Shows we work together as One Amazing Team to Get Better and BetterEverydaywhile we Make a Positive Impact in our community.
Goodwill Alberta Connect is a comprehensive client-centered model designed to support Persons with Disabilities and individuals facing barriers to employment through an integrated approach that combines innovation wraparound supports and employer support. The model is built on three core components: a technology-enabled Resource Centre; a two-stream employment support pathway and Employer Services to support organizations to hire inclusively. By integrating employer education and structured work or volunteer experiences the program promotes sustainable employment outcomes and helps reduce systemic barriers.
Job Summary
The Intake Specialist plays a critical part in ensuring individuals can access meaningful employment supports in a timely respectful and personâcentred manner. This position is responsible for coordinating intake and eligibility processes for Career Connections programs conducting assessments and serving as a key liaison between applicants community partners and funders. This role supports equitable access to services while upholding program standards funding requirements and organizational values.
What youll do:
- Serve as a key point of contact for individuals seeking access to Career Connections programs guiding applicants through the intake and eligibility process with professionalism and care.
- Coordinate and facilitate eligibility interviews intake meetings and skills assessments both in-office and at community locations ensuring a welcoming and inclusive experience.
- Assess applicant needs and suitability for services making informed recommendations and referrals to internal programs or external community resources as appropriate.
- Complete accurate timely and comprehensive intake assessment and case documentation in alignment with policies accreditation standards (e.g. CARF) and funder requirements.
- Act as a liaison with funders schools service providers and community partners to support effective referrals contract processes and coordinated service delivery.
- Prepare case notes assessment summaries and outcome reports using electronic case management and tracking systems (e.g. Efforts to Outcomes) contributing to program accountability and performance measurement.
- Provide individuals with information and guidance related to employment pathways post-secondary education options workplace accommodations and job development supports.
- Support program outreach marketing and community engagement efforts by developing and delivering presentations information sessions and promotional materials.
- Collaborate closely with Career Connections team members to determine appropriate supports for new participants and contribute to ongoing program improvement.
- Act as an advocate and positive role model by promoting dignity respect confidentiality and inclusive practices in all interactions with individuals families partners and stakeholders.
- Participate actively in team meetings training committees and professional development activities.
What you bring to the table:
- Rehabilitation diploma or equivalent education in the human services field preferred.
- Minimum 2 years of experience working with individuals with disabilities and/or barriers to employment preferred.
- Must be eligible to work in Canada.
- At least 18 years of age or older.
- Must be able to travel to sites throughout the City and surrounding areas.
- Must pass a criminal record check including Vulnerable Sector Search.
- First Aid certificate Level C with CPR & AED
- Proficiency with UKG and ETO software an asset.
- Applied Suicide Intervention Skills Training an asset.
- Abuse Prevention and Protocol Training an asset
- Crisis Prevention and Intervention Training an asset.
- Ability to handle sensitive and confidential information appropriately.
- Ability to manage challenging situations and de-escalate situations effectively.
- Ability to communicate effectively through oral and written communication and documentation.
- Demonstrated ability to problem-solve and use good judgment quickly and effectively.
- Ability to influence empower and motivate others and hold team members accountable for the completion of responsibilities.
Working Conditions
- Works in an office and various job and volunteer sites in the community and surrounding areas.
- Dress code is Business Casual
Required Experience:
IC
Key Skills
About Company
Supporting craft artists in Alberta since 1980 through exhibitions, advocacy, and a social enterprise.
