Trading Services Manager Collateral Services Operations

Buenos Aires is one of JPMorganChases key strategic hubs with over 3500 employees across Operations Technology Finance Risk Human Resources Legal and more providing value-added services products and solutions to clients around the world.

JPMorganChases Collateral Services is an agency platform supporting the safekeeping margin management and optimization of collateral for the securities financing market. Collateral requirements arise from transactions including securities lending repurchase agreements secured funding and margin for derivatives. These functions are highrisk timesensitive and clientfacing requiring operational judgment under pressure strategic leadership and disciplined risk management to support highprofile clients. While the role primarily focuses on Americas clients our followthesun model may involve collaboration with EMEA and APAC.

In this role you will be facing different challenges such as:

• Applying outofthebox problem solving to resolve daily queries from multiple stakeholders across the business including internal and external clients.
• Performing daily analytical activities that apply your knowledge decisionmaking and independent thinking to resolve complex operational issues.
• Building strong partnerships with colleagues across regions to drive consistency and efficiency in a followthesun environment.
• Integrating into the local management team to shape the teams future and regional strategic initiatives.

And these are some of the activities you will be responsible for:

• Provide comprehensive oversight of daytoday functions supporting Collateral Services products ensuring timely and accurate processing.
• Understand currentstate process flows and system linkages; identify and deliver process improvements and efficiencies.
• Partner and foster a oneteam approach with Operations Technology Product and Client Service to execute strategic initiatives and deliver client outcomes.
• Ensure timelines and client service standards are consistently achieved with a strong client orientation.
• Maintain a robust risk and control framework: prepare for audits ensure controls are performed and signed off on time mitigate issues and escalate with clear remediation plans.
• Serve as the escalation point for internal and external client queries ensuring concise communication and timely resolution.
• Report highlights risks and action plans to senior management.
• Suggest team strategies for capacity and staff planning aligned with volumes seasonality and transformation pipelines.
• Recruit develop and manage managers and their teams; set goals conduct performance management and support career growth.
• Contribute to regional strategic initiatives to foster local growth and expand our footprint.

What do we ask for this position

• Ability to work in a fastpaced pressurized and evolving environment with demanding timelines and deadlines.
• Strong analytical and problemsolving skills with attention to detail and client orientation.
• Solid sense of accountability and ownership of issues through to resolution.
• Independent decisionmaking and ownership to drive change.
• Client orientation focus.
• Advanced English and clear communication skills with the ability to collaborate influence explain and challenge appropriately.
• Minimum 3 years of management experience as a manager of managers.
• Bachelors degree completed; Finance or related field is a plus.
• Capacity to work effectively within a diverse and inclusive global team.
• Consistent compliance with Firms and local policies procedures and controls.

If you join the company you will be part of a diverse and inclusive team that supports each other and will empower you to doyour best work. Your wellbeing is very important to us. Below youll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

• Generous vacation exam and parental leave.
• Support for parents including Family Network that provides support to parents and caregivers Lactation room on premise andPaidDay carefor your children up to 6-years-old.
• Medical coverage for you and your family including domestic partners.
• Employee Assistance Programwhich providespersonal and confidential advisory on psychological financial and legal matters.
• Wellness programs e.g. Yoga stretching and mindfulnessclasses delivered on premises.
• Languageclasses mentorshipprograms and customized trainings.
• Platform for employee discounts in Buenos Aires.
• Many others that will be presented to you if you join the team.

More info can be found here: Experience:

Manager