Regional Manager, Airport Operations, South America
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location:Sao Paulo Intl Apt (GRU-TRML)
Cities:Sao Paulo - Brazil Buenos Aires - Argentina
Requisition ID:84534
Intro
Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why youll love this job
The role resides within the International Airports Division supporting South America airport operations. It is responsible for providing leadership strategy and alignment to ensure exceptional customer care as well as the efficient use of equipment facilities and personnel while achieving performance and service targets. The position also serves as the operational liaison to partner airlines in the region including GOL and JetSMART ensuring seamless coordination and alignment across joint operations. Accountable for ensuring regional operational efficiency and for establishing and maintaining the highest standards in safety security operational metrics customer service net promoter scores financial performance and competitive positioningall while remaining fully compliant with Company regulations.
What youll do
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Leadership will modify the role or require other tasks be performed whenever it is deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations.
- Leads the strategic direction for airport operations across South America overseeing large multicountry teams and ensuring alignment with regional and corporate objectives
- Supervise and coordinate the performance of airport staff and contracted personnel across customer services operations baggage handling ramp catering and security ensuring efficient and effective operations
- Supervise the management of staff schedules training performance appraisals audits and financial wellbeing ensuring all personnel are aligned with American Airlines operational goals and compliance standards
- Motivate employees and align them with customer experience strategy driving the achievement of station performance/service targets and company-wide objectives
- Participate in talent selections promotions discharges and transfers to ensure that the team is appropriately staffed to meet operational needs and company goals
- Build strong relationships with JB alliance sales and Oneworld partners fostering synergies to enhance service quality and ensuring a seamless end-to-end customer experience
- Manages the operational relationship with GOL and JetSMART driving coordination to deliver a seamless and consistent experience for joint customers across the region
- Negotiate contracts and maintain strong partnerships with contractors suppliers and airport authorities ensuring the best service standards and operational efficiency for American Airlines
- Enforces compliance of administrative policies procedures safety rules and governmental regulations
- Compile reports on operational irregularities service disruptions or failures providing suggestions for corrective action and presenting findings to senior leadership
- Take on additional responsibilities at other regional stations as needed including managing project work to improve overall operational efficiency and business optimization
- Ensure American Airlines is professionally represented to airport authorities other airlines and the public cultivating positive relationships with a diverse range of stakeholders
All youll need for success
Minimum Qualifications Education & Prior Job Experience
- Bachelors degree in Business Administration Operations or a related field
- 5 years of experience of working in an international environment
- 1 years of experience leading teams
- Fluently read write and speak English Spanish and/or Portuguese
Preferred Qualifications Education & Prior Job Experience
- Masters degree in Business Administration Management or a related field
- Leadership experience in commercial airline operations with regional scope
- Experience managing relationships with partner airlines
Skills Licenses and Certifications
- Ability to lead and motivate teams to achieve operational goals
- Proven ability to influence and partner effectively across functions and at all levels
- Proficiency in Microsoft Office Suite
- Strong financial management and budget control skills
- Effective problem-solving and communication skills
- Knowledge of airport regulations and project management capabilities
- Ability to drive complex projects and deliver results in a fastpaced environment
What youll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
- Health Benefits: On day one youll have access to your health benefits to help you stay well.
- Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
- Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.
Cities:Sao Paulo - Brazil Buenos Aires - Argentina
Requisition ID:84534
Required Experience:
Manager
Key Skills
About Company
Together with regional partner American Eagle, we offer an average of nearly 6,700 flights daily to 350 destinations in 50 countries. We’re a founding member of the oneworld® alliance, whose members and members-elect offer nearly 14,250 flights daily to 1,000 destinations in 150 count ... View more
