SaaS & Business Applications Manager
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Parloa
Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies like IKEA and already deploying Parloa at scale.
About the role:
As a SaaS & Business Applications Manager you will own and mature Parloas internal SaaS and business application landscape transforming a highly distributed environment into a centralized scalable and compliant platform that enables the business to operate efficiently.
This role operates as an individual contributor with end-to-end ownership of the application portfolio. You will work in close partnership with IT Service Delivery and Security ensuring applications are reliable compliant and aligned with business needs while driving consolidation optimization and operational excellence.
Areas of ownership:
- Own the SaaS & Application Portfolio: Take ownership of the lifecycle of all business applications from onboarding to decommissioning. Establish and maintain a centralized view of the application landscape (600 tools). Drive consolidation and rationalization to reduce redundancy and improve efficiency.
- Drive Business Alignment & Enablement: Partner with stakeholders across the business to understand needs and translate them into scalable application solutions. Ensure applications are aligned with operational workflows and business objectives. Act as the bridge between business IT and vendors.
- Lead Application Delivery & Change: Own implementation rollout and optimization of business applications. Manage upgrades changes and integrations in collaboration with IT Service Delivery. Ensure proper validation testing and release processes.
- Vendor & Supplier Management: Manage relationships with SaaS vendors including performance renewals and contract optimization. Track usage value and licensing to support cost efficiency. Support commercial decision-making with data and insights (budget ownership sits outside the role).
- Governance Risk & Compliance: Partner with Security to ensure applications meet SOC2 / ISO compliance requirements. Establish governance processes for onboarding access and lifecycle management. Maintain documentation standards and controls across the application portfolio.
- Knowledge & Operational Excellence: Build and maintain documentation service catalogues and usage guidelines. Improve internal adoption usability and supportability of tools. Introduce scalable processes aligned with ITIL principles where appropriate.
How youll work:
- Operate as a high-ownership IC with broad scope and autonomy.
- Collaborate closely with:
- Security (compliance risk controls)
- IT Service Delivery (operations support service processes).
- Navigate intentionally overlapping boundaries ensuring clarity through collaboration rather than rigid ownership splits.
- Focus on building structure and maturity in a currently evolving environment.
Who you are:
- Proven experience managing SaaS or business application portfolios in a scaling company.
- Strong understanding of application lifecycle management and IT service management concepts (e.g. ITIL).
- Experience working with vendors contracts and SaaS ecosystems.
- Ability to operate across technical and business domains translating between stakeholders.
- Strong project ownership and delivery capability across multiple parallel initiatives.
- Experience working in environments transitioning toward enterprise maturity (compliance scale governance.
Nice to have:
- Experience in SaaS-heavy high-growth environments.
- Familiarity with SOC2 / ISO 27001 controls.
- Background in consulting or transformation roles.
- Exposure to tooling ecosystems (SSO IAM procurement asset management).
What success looks like (first 12 months):
- Measurable reduction in SaaS spend through consolidation and optimization
- Significant portion of applications centralized under structured ownership
- Clear governance model established for onboarding lifecycle and vendor management
- Improved visibility documentation and usability of the application landscape
Why this role matters:
Parloa operates a large and rapidly growing SaaS ecosystem. Today ownership is fragmented. This role is critical to bringing control structure and strategic alignment to that landscape unlocking efficiency reducing risk and enabling the company to scale sustainably.
Our Recruiting Process:
Talent Acquisition Hiring Manager Technical Interview(s) Bar Raiser
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Manager
Key Skills
About Company
Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.
