Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
At Thermo Fisher Scientific youll discover meaningful work that makes a positive impact on a global scale. Our Mission is to enable our customers to make the world healthier cleaner and safer.
Join our global team and contribute to solving some of the worlds toughest challengesfrom protecting the environment and ensuring food safety to accelerating the discovery of life-saving treatments.
We empower our people with the resources development opportunities and collaborative environment needed to achieve both individual career goals and organizational success.
Acting as the main point of contact for assigned customers you will ensure coordination across internal functions to guarantee product manufacturing release and delivery in line with customer demand.
This role requires strong cross-functional collaboration analytical thinking and a customer-focused mindset to ensure on-time delivery and operational excellence.
Manage customer demand by reviewing forecasts and purchase orders
Identify demand variations and align closely with the Planning team
Create manage and maintain accurate customer order data within SAP ensuring timely processing and data integrity
Generate and update reports to support decision-making
Act as the key interface between customers and internal functions to ensure alignment on production release and delivery priorities
Drive cross-functional coordination (Planning Production Quality and Logistics) to secure timely product release and on-time delivery (OTIF)
Participate in daily business unit meetings actively representing customer needs and priorities
Arrange and oversee inbound and outbound shipments of customer materials
Coordinate warehouse schedules and logistics activities
Prepare shipping documentation and liaise with couriers and freight forwarders
Ensure compliance with international trade and shipping regulations
Act as the primary interface for customer inquiries related to supply chain topics
Provide proactive updates and solutions in alignment with internal stakeholders
Ensure clear timely and consistent communication regarding order status product release and delivery timelines
Manage customer expectations by proactively communicating risks delays and recovery plans
Issue invoices upon completion of products and services
Support accurate and timely billing processes
Identify opportunities for process optimization and efficiency improvements
Contribute to initiatives aligned with Lean Six Sigma or PPI methodologies
Advanced degree or Bachelors degree with at least 2 years of experience in supply chain within complex environments with proven ability to interact effectively with customers
Strong proficiency in ERP systems (SAP) and Microsoft Office Suite (especially Excel)
Excellent analytical and problem-solving skills with strong attention to detail
Effective communication skills and ability to collaborate across functions
Strong organizational skills with the ability to manage multiple priorities
Fluency in English and Italian
Degree in Supply Chain Management Business Engineering or related field
Professional certifications (e.g. CSCP CPIM)
Experience in regulated environments (GMP FDA)
Knowledge of inventory management principles
Familiarity with demand planning and forecasting tools
Experience with international trade compliance and shipping requirements
Proven track record in process improvement initiatives
Strong data analysis and reporting capabilities
Additional languages are a plus
Customer-focused mindset with a strong commitment to delivery performance
Ability to work in a dynamic fast-paced environment
Proactive approach to problem-solving and continuous improvement
Strong team player with cross-functional collaboration skills
Required Experience:
IC
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